DC Team Lead | Multi-Skilled Ops Coach

Monkhouse Limited; Tonbridge; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company pension

Job summary

Monkhouse Limited, a leading schoolwear specialist, is recruiting a Team Leader for its Distribution Centre in Kent. You will lead a small, multi-skilled team of 4–8, ensuring efficient and accurate warehouse operations while avoiding people decisions on performance or pay.

You will train, coach, allocate work, monitor KPIs, and escalate operational issues. The role requires flexible hours across peak trading and cross-functional duties with potential for a salary increase after six months.

Qualifications

• Minimum: GCSE or equivalent literacy and numeracy.
• Preferred: 2+ years warehouse experience, including some supervisory responsibilities. Mandatory: Manual Handling Certification.
• Additional training provided for leadership, safe movement, and loading/unloading tasks.
• Desirable: Team Leader/Leadership qualification (e.g., ILM Level 2/3).

Responsibilities

• Open and close the Distribution Centre as required, following security, safety, and operational procedures.
• Allocate daily tasks and priorities across the Multi-Skilled Operative team.
• Monitor team performance, ensuring KPIs (accuracy, timeliness, compliance) are achieved.
• Act as a first escalation point for operational, supplier, or system issues.
• Conduct on-the-job training, inductions, and cross-training for new and existing colleagues.
• Provide constructive feedback and support colleague development.
• Communicate operational updates and expectations clearly to the team.
• Contribute to performance reviews and provide input and support to the Warehouse Manager.
• Act as designated First Aider and Fire Warden for the Distribution Centre (training provided).

Skills

Manual handling

Microsoft Office

Inventory accuracy

Leadership

Teamwork

Communication

Coaching

Problem-solving

Adaptability

Health & safety

Cross-functional collaboration

Stock control technology

Education

GCSE or equivalent

Manual Handling Certification

2+ years warehouse supervisory experience

ILM Level 2/3 (Desirable)

Tools

MS Office

Job description

Monkhouse Limited, a leading schoolwear specialist, is recruiting a Team Leader for its Distribution Centre in Kent. You will lead a small, multi-skilled team of 4–8, ensuring efficient and accurate warehouse operations while avoiding people decisions on performance or pay.

You will train, coach, allocate work, monitor KPIs, and escalate operational issues. The role requires flexible hours across peak trading and cross-functional duties with potential for a salary increase after six months.