DC Administration Lead – Data-Driven & Global

Synchronicity Group; South Yorkshire; On-site; GBP 60,000 - 90,000; Full time

Job summary

Synchronicity Group is seeking a DC Administration Manager to oversee a defined contribution administration service delivered through a third-party partner and an offshore team. You will ensure accuracy, timeliness and care in member lifecycle events.

You will lead across time zones, monitor SLAs and KPIs, and challenge processes to improve accuracy and accountability while staying within regulatory and data protection requirements. You’ll communicate confidently with trustees and advisers.

Qualifications

• Real-time experience in occupational pension administration with DC focus.
• Experience managing offshore or third-party teams and optimising partner performance.
• Experience running a customer service operation with multi-level teams.
• Solid understanding of pension legislation and governance for trustee-level communication.
• Comfort with budgets and supplier performance management.
• Ability to make data-driven decisions under pressure with a commercial mindset.
• Ability to lead with warmth while handling difficult conversations.

Responsibilities

• Own the whole journey from benefit calculations to retirements, transfers and bereavements, overseeing delivery and holding partners to account.
• Run the numbers and manage SLAs, KPIs and performance reviews; identify drift and address root causes rather than masking issues.
• Turn complaints into actionable insights by identifying patterns, fixing root causes and preventing recurrence.
• Lead teams across time zones, guiding, coaching and developing offshore staff and planning resources.
• Be the trusted voice for trustees, employers and advisers, presenting data-backed narratives in boards.
• Ensure compliance with legislation, data protection and audit requirements; maintain robust controls and accurate records.
• Shape future improvements through system upgrades, migrations, and process innovations.

Skills

Leadership

People management

Pension administration

Stakeholder management

Data-driven decision making

Budget management

Regulatory compliance

Offshore team leadership

Job description

Synchronicity Group is seeking a DC Administration Manager to oversee a defined contribution administration service delivered through a third-party partner and an offshore team. You will ensure accuracy, timeliness and care in member lifecycle events.

You will lead across time zones, monitor SLAs and KPIs, and challenge processes to improve accuracy and accountability while staying within regulatory and data protection requirements. You’ll communicate confidently with trustees and advisers.