Day Host (Seasonal)

The Scarlet Hotel; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks enthusiastic individuals to join their team in creating unforgettable guest experiences. As part of a family-owned independent hotel, you will engage warmly with guests, ensuring they feel valued and well taken care of. Responsibilities include serving drinks, maintaining cleanliness, and assisting with various tasks to uphold the hotel's high standards. With a focus on teamwork and a supportive environment, this role offers opportunities for personal growth and career progression. If you are passionate about hospitality and enjoy making lasting memories for guests, this is the perfect opportunity for you.

Benefits

£12.21 per hour, rising to £12.60

Tips

40% off food and drinks

Health Shield Healthcare Plan

Local partnership discounts

Learning and career progression opportunities

Qualifications

• Naturally warm and caring personality with a passion for hospitality.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Engage with guests to enhance their stay and deliver exceptional service.
• Maintain cleanliness and assist with room service and deliveries.

Skills

Hospitality

Problem Solving

Attention to Detail

Communication

Job description

We enjoy looking after people, that’s what great people do.

Here at Scarlet, we create unforgettable experiences, we follow our philosophies, complete tasks and offer services that ensure our guests receive an experience delivered to the highest standards.

No two days are the same and responsibilities will vary daily, however each day you can expect to:

• Engage with our guests to ensure they get the most out of their stay
• Deliver a warm welcome to arrivals and wish departures a fond farewell
• Serve drinks
• Assist with deliveries
• Keep areas in and around the hotel clean and presentable
• Assist with turndown service
• Handle incoming telephone calls, transfer calls and take messages
• Embrace a one team culture where 'No job is not my job'
• Confidently set up a table for and deliver room service

We are looking for:

• Someone who is naturally warm, caring and confident
• Problem solvers, who can answer guest requests and look for solutions
• Someone with a passion for hospitality and creating positive lasting memories
• Attention to detail and the ability to communicate clearly
• Someone who wants to be part of a successful and hardworking team

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels a desirable place to work. These include:

• £12.21 per hour, rising to £12.60 on the 1st May plus tips
• A people-centric working environment
• Learning and internal career progression opportunities
• 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan