Concierge (Thursday to Monday) - Southwark (SE1)

Encore; London; On-site; GBP 25,000 - 31,000; Full time

Job summary

Join a leading company as a Concierge in London, where you'll provide exceptional customer service and support to residents. This role involves welcoming guests, managing deliveries, and ensuring safety on-site. The ideal candidate will have a customer service background and excellent communication skills. Enjoy a range of perks including annual leave, health services, and social events.

Benefits

20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but strong customer service or security background is valued.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Greet residents and visitors warmly, handle queries and maintenance requests.
• Conduct regular site walk-arounds and monitor CCTV for safety.
• Handle and record deliveries for residents.

Skills

Customer Service

Communication

Problem-Solving

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: SE1 9NX -London - Please ensure you live no more than a 45 minute commute from the site.
• Annual Salary: Up to£30,900
• Hours: 40 Hours p/week
• Working Pattern: Monday, Thursday, Friday & Saturday 11am-8pm, Sunday7am-4pm. Tuesday & Wednesday - Off

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan