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Day Concierge (Monday to Friday) - London, E1

Encore

London

On-site

GBP 28,000 - 30,000

Full time

Yesterday

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Job summary

Join a dynamic team as a Concierge in London, where you'll deliver outstanding customer service and assist residents in their daily needs. Your proactive approach and problem-solving skills will enhance the living experience, ensuring safety and satisfaction. Enjoy a supportive work environment with various perks, including annual leave and health services.

Benefits

20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

Experience as a concierge is a plus, strong customer service background valued.
Health & safety qualifications advantageous but not essential.

Responsibilities

Welcome and assist residents and visitors, handle queries.
Conduct site walk-arounds, check IDs, monitor CCTV.
Address issues promptly and escalate concerns as needed.

Skills

Customer Service

Communication

Problem-Solving

Attention to Detail

Day Concierge (Monday to Friday) - London, E1

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This range is provided by Encore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

Location: E1 - London (Spitalfields Market area) - Please ensure you live no more than a 45 minute commute from the site.
Annual Salary: £28,000- £30,000 (Dependent on Experience)
Hours: 35 Hours p/week
Working Pattern: Monday to Friday, 11am-7pm

What You'll Be Doing:

Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
Maintain Presentation: Keep the concierge area and lobby looking presentable.
Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
Excellent communication skills – both written and verbal.
Health & safety qualifications are advantageous but not essential.
A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family.
Eye Care Vouchers to support your well-being.
Perkbox Rewards to enjoy exclusive offers.
Company Social Events
Pension Plan

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other

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