Day Concierge

Rhodium RH-45-; Greater London; On-site; GBP 17,000 - 25,000; Full time

Job summary

Rhodium is seeking a Day Concierge in London to deliver exceptional concierge services for residents and guests within a prime residential development. You will focus on amenities, security and housekeeping, coordinating central services, and building strong relationships with residents and contractors.

Working alongside the Duty Manager, you’ll help ensure a seamless, brand-aligned experience across all touchpoints.

Qualifications

• Excellent customer service for residents and guests.
• Ability to motivate colleagues and achieve company goals.
• Develop and maintain constructive relationships with residents, guests, staff and contractors.

Responsibilities

• Deliver concierge services, amenity operations, security and housekeeping to ensure seamless integration.
• Coordinate central services: guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling.
• Build resident loyalty through proactive communications and managing expectations.
• Collaborate with Duty Manager to ensure service elements operate as a single team and to uphold brand standards.
• Represent Rhodium as an ambassador for the development and its high standards.

Skills

Customer service

Team motivation

Relationship building

Health & safety

SOP implementation

Resilience

Communication

Independence

Uniform & appearance

Job description

The Role

Day Concierge
4 days on 4 days off, 07:00 - 19:00

The Day Concierge will focus on the day-to-day residents and guests of The Broadway delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

Alongside the Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

The Candidate

• Excellent quality customer service for the development, its residents, and guests.
• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work very closely with the Duty Manager with the implementation of SOP manuals, policies, and procedures.
• Work closely with the Duty Manager daily, providing resilience and cover for each other
• Develop strong relationships with residents
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

Requirements

• Previous hospitality experience as a concierge within London prime, residential schemes.
• Must have excellent communication skills and customer service skills.
• Must be service driven, understand the importance of going the 'extra mile'.
• Good knowledge of Central London and surrounding local area.
• High standard of written and spoken English, additional language skills beneficial.
• Must be assertive, show initiative and have a very keen eye for detail.
• Ability to work independently as well as to build and develop positive working relationships with residents and the team.
• Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
• Eligible to work in the UK.

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.

Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.

Each scheme we manage has been individually selected in order to preserve our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency transcends through our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.