Date Centre Technician

Jones Lang LaSalle Incorporated; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Data Centre Engineer to support its operations in London. In this role, you will be responsible for providing technical assistance, managing hardware installations, and ensuring the highest standards of service within the data centre. This position requires a proactive individual with strong problem-solving skills and a customer-focused mindset. Join a dynamic team that values innovation and efficiency, and contribute to shaping the future of real estate technology. If you are motivated and eager to make a difference, this is the opportunity for you.

Qualifications

• Experience in computer engineering and cabling for optimal operations.
• Ability to work independently and under pressure with strong communication skills.

Responsibilities

• Provide technical assistance and support for Data Centre Operations.
• Install and manage hardware and cabling, ensuring operational efficiency.

Skills

Computer Engineering

Cabling Experience

Hardware Maintenance

Communication Skills

Team Skills

Customer Service Focus

Problem Solving

Flexibility

Tools

Service Now

Xpedite

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES

This role is in support of Data Centre Operations for Proximity Services based between Telehouse Docklands Data Centre. Out of hours we look after Paternoster Square Head Office and 5 Canada Square where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (07:00 to 19:00 and 19:00 to 07:00).

The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.

Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.

The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

JOB SPECIFICATIONS - ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

1. Computer engineering experience and knowledge in order to achieve optimum methods of working.
2. Cabling experience and knowledge, to achieve optimum methods of working.
3. Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200.
4. Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
5. Highly motivated individual, with a positive & pro-active attitude to work.
6. Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.
7. Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
8. Capable of working with the minimum of supervision.
9. Good written and verbal communication skills (English).
10. Good working knowledge of Outlook, Word, and Excel.
11. Excellent team skills, with an ability to listen and contribute to discussions and meetings.
12. Customer and service focused, with determination to meet their needs.
13. Flexible.

JOB SPECIFICATIONS - DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

1. ITIL Accreditation.
2. Service Now.
3. Xpedite.

Location: On-site – London, GBR