Senior Information Technology Support Engineer

Wipro; Southampton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Contributory pension up to 5%

4x life insurance policy

Private medical insurance (50)

Job summary

Wipro is seeking a Datacenter and AV Engineer Specialist to join our UK engineering team in Romsey on-site. You will be the main IT support engineer handling a mixed role across desktops, servers, AV, and networked infrastructure for about 100 developers.

This hands-on position requires strong Windows server/client experience, AD, DNS/DHCP, deployment with WDS/SCCM, Hyper-V, and AV coordination with vendors.

Qualifications

• Experience in IT support, ideally within R&D environments.
• Strong knowledge of Windows client and server OS (latest & legacy).
• Familiarity with DNS, DHCP and Active Directory.
• Hardware provisioning and installation (servers, networking, peripherals).
• OS imaging with WDS and SCCM.
• Experience with Hyper‑V and System Center Suite.
• AV support and liaison with third‑party vendors.
• Maintain neat AV cabling and equipment.

Responsibilities

• Rack equipment and provisioning hardware as/when required.
• Wireless technologies – familiarity and support.
• OS image deployment to servers/desktops using WDS & SCCM.
• Install peripherals and components (GPUs, disks, NICs, memory).
• Active Directory object management and GPOs.
• WSUS setup and management.
• File server & DFS setup and management.
• Break fix of servers/desktops/laptops/devices.
• Troubleshoot performance issues; tune systems for max performance.
• Liaise with OEM partners through resolution.
• Track hardware in central asset database; manage M&R contracts.
• Microsoft Enterprise Software maintenance.

Skills

Windows OS

IT support

DNS

DHCP

Active Directory

Troubleshooting

AV support

Tools

WDS

SCCM

Hyper‑V

System Center

WSUS

Asset DB

Job description

Role: Datacenter and AV Engineer Specialist

Location: Romsey-onsite

This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

Key Requirements for the role:

Experience in an IT support role, ideally within R&D environments but not essential.

• Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)
• Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PCs and devices mainly using Microsoft deployment products such as WDS and SCCM
• Experience in virtual environments preferably with Hyper‑V and System Center Suite
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
• Assist in maintenance and repair of AV equipment through third party vendor relationships
• Maintain neat appearance of AV cables and equipment.

Key Responsibilities:

• Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
• Wireless Technologies – Familiarity and support
• Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM
• Installing peripherals and components (GPUs, Disks, NICs, Memory)
• Active Directory Object Management
• GPO Creation and Management
• WSUS Setup and Management
• File Server & DFS Setup and Management
• Break fix of Servers, desktops, laptops, devices & peripherals
• Troubleshooting performance issues on systems (Servers and custom-built workstations)
• Tuning systems to get maximum performance
• Liaising with OEM partners for support and tracking right through to resolution
• Tracking all hardware in central asset database
• Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
• Software tracking in Asset DB
• Microsoft Enterprise Software – Operating Systems (current and legacy), Office, System Center Suite and other Microsoft software

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits

• Contributory pension of up to 5%
• 4x life insurance policy
• Private medical insurance (50)

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.