Database Support Coordinator

Pantheon; London; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in private markets investing is seeking a motivated individual to join their Database and IR support team. In this pivotal role, you will ensure clients have seamless access to essential investment documents, managing the Investor Portal and supporting the client onboarding process. Your expertise in document management systems, strong Excel skills, and proactive problem-solving attitude will be key to enhancing client experience. This is a fantastic opportunity to develop your skills in a dynamic environment while making a significant impact in the investment sector.

Qualifications

• Experience managing client-facing document systems and providing first line support.
• Strong Excel skills and familiarity with analytical tools like Power BI.

Responsibilities

• Manage the Investor Portal ensuring timely document uploads and user access.
• Support client onboarding and enhance client experience through effective communication.

Skills

Client-facing document management

First line support

Data analysis

Excellent communication skills

Problem-solving

Attention to detail

Tools

Excel

Power BI

Ticketing management system

Job description

Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for providing innovative solutions covering the full lifecycle of investments, from primary fund commitments to co-investments and secondary purchases, across private equity, real assets and private credit.

We have partnered with more than 650 clients, including institutional investors of all sizes as well as a growing number of private wealth advisers and investors, with approximately $65bn in discretionary assets under management (as of December 31, 2023).

Leveraging our specialized experience and global team of professionals across Europe, the Americas and Asia, we invest with purpose and lead with expertise to build secure financial futures.

At Pantheon, a global leader in private markets investing, we empower our clients with cutting-edge technology and exceptional service. As part of our Database and IR support team, you’ll play a vital role in ensuring our clients have seamless access to crucial investment documents. This role would suit a candidate with experience in client-facing document management systems, first line support, analysis using large sets of data and excellent technical skills.

Your Impact

• Own the Investor Portal (Investor Information Database) by daily management and maintenance of user access and ensuring accurate and timely document uploads.
• Support the client onboarding process by ensuring fund, client and user access is accurately set up on a timely basis for a smooth client experience.
• Ensure data integrity by organising client and fund set ups cleansing and organizing documents for a smooth client experience.
• Support the investment process by timely management of the capital activity process.
• Enhance client experience by providing first-class support using a ticketing management system, resolving queries, and assisting with logins, new user setups, and document access.
• Collaborate across teams, working closely with Tax, Finance, Client Reporting, Investor Relations, and Marketing to streamline document processes.
• Drive improvements by supporting ongoing system upgrades, functionality enhancements, and process efficiencies.

Your Experience

• Experience with document management and client-facing systems (first line support).
• Strong Excel skills (intermediate advanced to expert) required.
• Experience in Power BI or similar analytical tools (highly desired)
• Excellent communication skills, both written and verbal.
• Meticulous attention to detail and a service-driven mindset.
• A proactive, problem-solving, and can-do attitude.

This is your chance to join a world-class investment firm, develop your expertise, and make a real impact.

This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job-related duties as reasonably requested by your manager.

Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.

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