Database Support Coordinator

Pantheon; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading investment firm as a Database Support Coordinator, where you'll manage client access to crucial investment documents and provide exceptional support. This role requires strong technical skills, attention to detail, and a proactive approach to problem-solving. Collaborate with multiple teams to enhance document processes and ensure data integrity while developing your skills in a dynamic environment.

Qualifications

• Experience with document management and client-facing systems.
• Proficiency in Excel at intermediate to expert level.

Responsibilities

• Manage the Investor Portal and user access.
• Provide first-class client support via a ticketing system.
• Collaborate with various teams to optimize document processes.

Skills

Client-facing Support

Data Analysis

Technical Skills

Communication

Problem Solving

Tools

Excel

Power BI

Job description

Join to apply for the Database Support Coordinator role at Pantheon.

At Pantheon, a global leader in private markets investing, we empower our clients with cutting-edge technology and exceptional service. As part of our Database and IR support team, you’ll play a vital role in ensuring seamless access to crucial investment documents. This role is suitable for candidates with experience in client-facing document management systems, first-line support, data analysis, and strong technical skills.

Your Responsibilities

1. Manage the Investor Portal by maintaining user access and ensuring timely document uploads.
2. Support client onboarding by setting up fund, client, and user access efficiently.
3. Maintain data integrity through client and fund setup organization and document management.
4. Assist in the investment process by managing capital activity data.
5. Provide first-class client support via a ticketing system, resolving queries related to logins, user setup, and document access.
6. Collaborate with teams such as Tax, Finance, Client Reporting, Investor Relations, and Marketing to optimize document processes.
7. Support system upgrades and process improvements to enhance efficiency.

Your Experience

• Experience with document management and client-facing systems (first-line support).
• Proficiency in Excel (intermediate to expert level).
• Experience with Power BI or similar tools (highly desired).
• Excellent communication skills, both written and verbal.
• Attention to detail and a service-oriented approach.
• Proactive problem-solving attitude.

This is a great opportunity to join a world-class investment firm, develop your skills, and make a meaningful impact.