Data & Technology Manager

ZEISS Group; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% employer pension

Private healthcare

Free ZEISS lenses

Job summary

ZEISS Vision Care UK&I in Birmingham is seeking a Data and Technology Manager to lead the UK&I Data & Technology portfolio across workplace, infrastructure, applications and data. You will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities.

You will lead a team of 7 people, including 4 direct reports, providing direction, coaching and development while ensuring the right

Qualifications

• Experience leading IT service delivery and teams in a complex business.
• Strong stakeholder management and ability to translate needs into solutions.
• Solid ITIL-aligned service management knowledge (demand, incident, problem).
• Experience with enterprise apps, data platforms and architecture.

Responsibilities

• Lead the UK&I technology strategy, roadmap and service delivery.
• Manage a team including 4 direct reports and 3 wider members.
• Own governance, information security and change management processes.
• Collaborate with suppliers, IT partners and internal business leaders.

Skills

People leadership

Stakeholder management

IT service delivery

ITIL knowledge

Communication

Problem solving

Technical governance

Tools

SAP

SAP BW

Salesforce

Job description

ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.ZEISS Vision Care is a global leader in ophthalmic lenses and solutions, combining scientific expertise, advanced technology and a deep understanding of vision to help people experience better sight and improve their quality of life.We’re looking for a Data and Technology Manager to join Carl Zeiss Vision Care UK&I in Birmingham.Your RoleAs Data and Technology Manager, you will lead the UK&I Data & Technology portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities.You will lead a team of 7 people, including 4 direct reports, providing direction, coaching and development while ensuring the right skills and capabilities are in place to support the business.You will also act as a senior technology partner to the UK&I business, translating business needs into effective technology solutions while working closely with Corporate IT and external technology partners.The role of Data and Technology Manager will involve:Lead the UK&I technology strategy, demand pipeline and roadmap across key platforms including SAP, SAP BW and Salesforce.Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements.Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service performance, governance, risk, information security, change, incident and problem management.Manage technology suppliers, service levels, budgets and commercial performance.Drive continual service improvement, automation and standardisation to improve efficiency, resilience and user experience.Ensure effective business continuity, disaster recovery and operational readiness across critical services.Your ExperienceYou will bring:Experience leading IT service delivery, technology operations or product teams within a complex business environment.Strong people leadership experience, including coaching, development and performance management.A proven track record of delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.Experience across enterprise applications, data platforms and technology architecture.Understanding of information security, risk, business continuity and supplier management.Strong commercial awareness, including budget and cost management.Excellent communication, influencing, decision-making and problem-solving skills.It would be desirable if you had:ITIL, Agile, SIAM or related professional qualifications.Experience with SAP, SAP BW or Salesforce.Experience delivering technology transformation or service improvement within a global organisation.Your BenefitsIf you join ZEISS, you will have access to a range of benefits, including:10% employer pension contribution, based on a 4% employee contribution.Bonus scheme.Private healthcare.Free ZEISS lenses for you, plus discounted ZEISS lenses for your friends and family.Role DetailsLocation: 22 Gas Street, BirminghamTeam: 7 people, including 4 direct reportsContract: Permanent, Full-TimeHours: 37.5 hours per weekWorking pattern: Hybrid, with Tuesday, Wednesday and Thursday being essential office days.Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.Your ZEISS Recruiting Team:Hayley Lem