Data & Systems Lead, Employment Support Programs

WMJobs; Birmingham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

28 days annual leave + option to buy

Job summary

West Midlands Combined Authority (WMCA) is recruiting an Employment Support Data & Systems Officer to ensure accurate, secure data across WMCA and external systems, including TYF and PRaP. You will support referrals, manage participant activity, and provide training to delivery partners.

The role emphasizes data quality, system administration, and reporting to support monitoring, evaluation and financial assurance within Employment Support programmes.

Qualifications

• Experience handling high volumes of data across multiple digital systems.
• Experience working with internal and external stakeholders to build relationships.
• Experience providing systems support, guidance or training to colleagues or partners.
• Knowledge of GDPR and secure handling of personal data.

Responsibilities

• Process and manage Employment Support referrals and participant activity across internal and external systems.
• Maintain high-quality data, complete records, and ensure accuracy.
• Monitor the DWP PRaP system: validate referrals and record starts, changes and leavers.
• Produce and quality-check performance and earnings reports for stakeholders.
• Provide day-to-day systems support, guidance and training to local authorities and partners.
• Support system user administration, onboarding and audits.
• Respond to stakeholder queries and resolve system/data issues.
• Ensure secure data sharing in line with GDPR and WMCA policies.
• Identify risks and escalate where appropriate.
• Maintain records to support monitoring, evaluation and audit requirements.
• Collaborate to improve data quality, systems, workflows, and reporting.

Skills

Data handling

Stakeholder management

Systems support/training

GDPR awareness

Clear communication

Time management

Independent working

Cross-functional teamwork

Data quality improvement

Report production

Education

Level 3 in Business Administration or related

GCSE English & Maths (Grade C/4+)

Tools

Excel

Microsoft Office

Job description

West Midlands Combined Authority (WMCA) is recruiting an Employment Support Data & Systems Officer to ensure accurate, secure data across WMCA and external systems, including TYF and PRaP. You will support referrals, manage participant activity, and provide training to delivery partners.

The role emphasizes data quality, system administration, and reporting to support monitoring, evaluation and financial assurance within Employment Support programmes.