Data & Systems Champion – Employment Support

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme

EV car benefit scheme

Healthcare plans

28 days annual leave

Costco membership

Job summary

WMCA invites applications for an Employment Support Data & Systems Officer to support delivery of Employment Support programmes across the West Midlands. You will ensure data is accurate, secure and compliant, supporting referrals and participant activity across WMCA and external systems including TYF and PRaP.

You’ll provide day-to-day systems support to delivery partners and local authorities, helping users navigate systems, generate reports and contribute to monitoring, evaluation and

Qualifications

• Experience handling high volumes of data across multiple digital systems.
• Experience building effective working relationships with stakeholders.
• Experience providing systems guidance or training to colleagues or partners.
• Working knowledge of digital workflows, system administration and user management.
• Understanding of GDPR and secure handling of personal data.
• Strong communication skills with clear explanations for diverse audiences.
• Ability to manage time and work independently within a cross-functional team.
• Proficient Excel skills, including formulas and workbook management.
• Advanced MS Office skills for reports, charts and calendars.

Responsibilities

• Process and manage Employment Support referrals and participant activity across systems.
• Maintain high-quality data and ensure records are complete and up to date.
• Monitor and update the DWP PRaP system; validate referrals and record starts/leavers.
• Produce and quality-check performance and earnings reports for stakeholders.
• Provide day-to-day system support, guidance and training to authorities and partners.
• Support system user administration, onboarding and audits.
• Respond to stakeholder queries and resolve data issues.
• Support secure data sharing in line with GDPR and WMCA policies.
• Identify risks early and escalate where appropriate.
• Maintain records to support monitoring, evaluation and audits.
• Collaborate to improve data quality, systems, workflows and reporting.
• Keep up to date with system changes, DWP requirements and internal processes.
• Support validation of activity affecting financial claims and payments.
• Contribute to effective programme reporting and decision-making information.

Skills

Data handling

Stakeholder management

System training

System administration

GDPR knowledge

Communication

Time management

Excel

MS Office

Education

Level 3 qualification in Business Administration or related

GCSE English and Mathematics (Grade C/4 or above)

Tools

Transfer Your File (TYF)

DWP PRaP system

WMCA internal systems

Job description

WMCA invites applications for an Employment Support Data & Systems Officer to support delivery of Employment Support programmes across the West Midlands. You will ensure data is accurate, secure and compliant, supporting referrals and participant activity across WMCA and external systems including TYF and PRaP.

You’ll provide day-to-day systems support to delivery partners and local authorities, helping users navigate systems, generate reports and contribute to monitoring, evaluation and