Data Selections Lead

The Woodland Trust; Grantham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible/hybrid hours

25 days leave

Buy/sell holiday

Employee assistance programme

Job summary

The Woodland Trust is the UK’s leading woodland conservation charity. We are seeking a Data Selections Lead to head the data selections team and deliver contact data from our CRM and email platform to support internal teams with engagement activities.

You will use Microsoft Dynamics 365 and the Customer Insight Journey apps to create and manage contact selections, analyse communication history, and report on team workflows while collaborating with stakeholders to optimise supporter journeys in a

Qualifications

• Experience using MS Dynamics 365 CRM in data selections, fundraising or supporter communications.
• Knowledge of data protection principles and UK requirements.
• Experience using CRM data to create, extract, manipulate and quality-check contact selections.

Responsibilities

• Lead and mentor the data selections team, providing guidance and development opportunities.
• Use Dynamics 365 and Customer Insight Journey apps to create, extract and manage contact selections.
• Investigate data, system and process issues, escalate and implement solutions.
• Analyse and report on contact communication history and team workflows.
• Support journey managers and stakeholders to identify best contacts for campaigns.
• Collaborate with stakeholders to build and optimise supporter journeys.

Skills

CRM data selections

Team leadership

Data analysis

Prioritisation

Excel proficiency

Adaptability

Tools

Microsoft Dynamics 365

Customer Insight Journey

Excel

Job description

The Woodland Trust is looking for a Data Selections Lead to lead the data selections team to deliver contact data selections from our CRM database and email platform to support internal teams with communication and engagement activities.

The Role:

• Leading a successful team providing support and guidance as needed, creating an environment where team members can develop and perform effectively.
• Use Microsoft Dynamics 365, Customer Insight Journey apps (D365) and email platforms to create, extract and manage contact selections.
• Investigate data, system and process issues, escalating appropriately and implement solutions.
• Analyse and report on contacts communication history, measuring data selection team workflows.
• Support the Supporter Journey Manager, audience owners and communication managers to understand organisational objectives using insight and best practice to identify best contacts for each.
• Collaborate with stakeholders to build and optimise supporter journeys.
• This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average.

The Candidate:

• Experience using Microsoft Dynamics 365 CRM (or similar system) in data selections, fundraising, marketing or supporter communications environment.
• Knowledge of data protections principles and relevant UK requirements.
• Experience using CRM data to create, extract, manipulate and quality check contact selections.
• Strong prioritisation skills with the ability to effectively manage a deadline-driven workload.
• Experience using Microsoft Office with strong skills and ability using Excel.
• Experience leading and managing a team supporting them to achieve the best.
• Strong adaptation skills with the ability to work in a changing environment.
• Experience investigating data, system and process to make recommendations and implementing improvements.

Benefits and Wellbeing:

Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:

• Flexible and hybrid working options (7am - 7pm)
• Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
• Buy and sell holiday scheme
• Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:

To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under‑represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Interviews will take place via Microsoft Teams on 30th September 2026.

For queries about this role, reasonable adjustments, or support with your application, please contact: [e-mail]