Client Success Lead - Data & Insights

Circana; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Circana is seeking a Client Service Manager in London to lead client relationships and data inquiries. You will communicate issues, resolutions, and data changes clearly while coordinating with internal teams and stakeholders.

The role requires strong English, market research data skills, and comfort with ambiguity. Travel domestically and internationally is expected, with a focus on delivering client value and data accuracy.

Qualifications

• Proven experience in retailer and consumer data.
• Strong written and spoken English.
• Experience communicating with clients at all levels.
• Strong technical skills in market research data.
• Bachelor’s degree required.
• Advanced verbal and written communication skills.
• Ability to partner with internal teams, monitor workflow, and assure follow-through.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.
• Able to travel domestic and internationally.
• Familiarity with artificial intelligence concepts and tools.
• Ideally has experience in General Merchandising or Consumer tech.
• Comfortable with ambiguity.

Responsibilities

• Build trusted relationships with clients as main data contact.
• Address data inquiries, issues, and resolutions clearly.
• Proactively communicate data changes and improvements.
• Coordinate with internal teams to ensure issue resolution.
• Support internal stakeholders with process improvements.

Skills

Retail data experience

Client communication

Market research data

English proficiency

Cross-functional collaboration

Travel flexibility

Education

Bachelor's degree

Tools

AI concepts/tools

Job description

Circana is seeking a Client Service Manager in London to lead client relationships and data inquiries. You will communicate issues, resolutions, and data changes clearly while coordinating with internal teams and stakeholders.

The role requires strong English, market research data skills, and comfort with ambiguity. Travel domestically and internationally is expected, with a focus on delivering client value and data accuracy.