Data & Recalls Team Lead

NHS; Bewdley; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Generous Annual Leave

NHS Pension Scheme

Performance-Related Pay & Bonuses

Career Progression & Training

Cycle to Work Scheme

Paid Maternity & Paternity Leave

Team Events & Christmas Parties

Job summary

Wyre Forest Health Partnership is seeking a Data and Recalls Team Leader at Bewdley Medical Centre. This hands-on supervisory role combines leadership with direct Data and Recalls work to ensure timely patient recalls and accurate data processing.

The role focuses on coordinating the team, supervising day-to-day tasks, and contributing to improved patient care within the WFHP network. A strong administrative background in primary care is preferred.

Qualifications

• Experience of working in an administrative environment.
• Experience supervising, leading or coordinating administrative staff.
• Experience of staff scheduling, administration and day-to-day employee supervision.
• Strong administrative and organisational skills.
• Experience of using healthcare administrative systems (EMIS, DocMan).
• Primary Care experience.
• Experience of working within a practice or health service setting.

Responsibilities

• Supervise, support and organise the Data and Recalls Team, including allocating work and managing day-to-day workflow.
• Carry out hands-on Data and Recalls administration alongside leadership and supervision responsibilities (≈70% data processing, 30% supervision).
• Coordinate patient recalls for annual reviews, NHS Health Checks, minor operations and other reviews as directed.
• Ensure patients are contacted in a timely way for reviews, monitoring and treatments due.
• File and action blood test results from annual reviews in WFHP protocols.
• Complete scheduling, rota and overtime booking, ensuring staffing is planned.
• Support direct reports with employee lifecycle activities, including holiday planning and appraisals or sickness absence meetings.
• Assist with delivering financial objectives, monitoring direct costs and workforce requirements.
• Complete all reporting required as part of the Data and Recalls schedule of reports.
• Provide outstanding patient experience and uphold equality, dignity and privacy.

Skills

Administrative experience

Staff supervision

Staff scheduling

Data & Recalls

EMIS

DocMan

Primary Care experience

Healthcare setting experience

Education

GCSEs including Maths & English

Healthcare administration qualification

Tools

EMIS

DocMan

Job description

Wyre Forest Health Partnership is seeking a Data and Recalls Team Leader at Bewdley Medical Centre. This hands-on supervisory role combines leadership with direct Data and Recalls work to ensure timely patient recalls and accurate data processing.

The role focuses on coordinating the team, supervising day-to-day tasks, and contributing to improved patient care within the WFHP network. A strong administrative background in primary care is preferred.