Data Quality Specialist, AGI Data Services - G T Quality

Amazon.com, Inc; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company based in the United Kingdom is seeking a Quality Specialist to develop and implement quality metrics across operations. The ideal candidate will possess advanced proficiency in English and strong project management skills to thrive in a fast-paced environment. Responsibilities include analyzing data trends, handling customer escalations, and continuously improving workflow quality. Join us and make a significant impact on operational excellence.

Qualifications

• Proficient in English language at an advanced level.
• Able to thrive in a fast-paced environment.
• Experienced in managing stakeholders at various levels.

Responsibilities

• Define and implement quality metrics for established workflows.
• Create prescriptive actions for quality issues.
• Partner with customers and internal support teams.
• Conduct side-by-side sessions for workflow enhancement.
• Analyze data trends and develop solutions.
• Monitor quality performance and coach operations teams.
• Create and maintain quality metrics reports.
• Handle customer escalations and provide recommendations.
• Evaluate and suggest improvements for quality tools.
• Support process documentation and implementation.

Skills

Advanced-level proficiency in English language (C1+)

Strong project management skills

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Job Responsibilities

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Partner with customers, operations and internal support teams to optimize workflow quality
• Conduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvements
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and recommendations
• Evaluate and suggest improvements for quality tools
• Support process documentation and implementation
• Bachelor's degree or equivalent

Qualifications

• Advanced‑level proficiency in English language (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards)
• Experience with strong project management skills and the ability to thrive in a fast‑paced environment
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

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