CSM - Data Quality Growth, Hybrid & Uncapped Commission

Experian

Greater London

Hybrid

GBP 26,000 - 42,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Pension

Bupa healthcare

Sharesave Scheme

25 days annual leave

Hybrid working 40% office based

Uncapped commission

Job summary

Experian in the United Kingdom is hiring a Junior Customer Success Manager for the EDQ team to retain and grow a portfolio of clients. Reporting to the CSM Team Manager, you will blend account management, customer success and commercial skills to maximise client value and retention.

You will use Salesforce CRM to manage activity and deliver value from Experian Data Quality solutions. Hybrid working with 40% office-based and a strong focus on relationship development, cross-sell opportunities,

Qualifications

Experience in B2B account management with revenue, retention, and growth targets.
Strong relationship management skills with senior stakeholders.
Excellent negotiation, objection handling and renewal management.

Responsibilities

Retain and grow client relationships within the UK EDQ portfolio.
Forecast on a rolling 3 month basis and meet forecast accuracy goals.
Develop relationships with executives and decision makers via email, calls and meetings.
Understand client goals and craft tailored account plans.
Articulate product value of Experian's Data Validation & Data Management solutions.
Uncover cross-sell/upsell opportunities within the portfolio.
Collaborate with the EDQ team to deliver customer satisfaction and revenue growth.
Utilise Salesforce CRM to manage daily activity and engagement.
Identify renewal risks and lead issue resolution to protect retention.
Contribute to EDQ's NPS target and provide customer insights for product strategy.