Data Officer

Norfolk and Suffolk Integrated Care Board; Norwich; On-site; GBP 32,000 - 42,000; Full time

Job summary

Norfolk and Suffolk Integrated Care Board in Norfolk is seeking a Data Officer to join the Continuing Healthcare Operations team. You will manage and validate data held in electronic case-management systems, produce routine reports and support monitoring of activity and statutory requirements.

You will work with clinical and operational colleagues to interpret data needs, improve reporting tools, maintain documentation and audit trails, and handle personal information in line with information

Qualifications

• Educated to degree level in relevant subject or equivalent.
• Experience of working at a similar level in specialist area.
• Knowledge of administrative procedures, project management or information analysis.
• Significant knowledge of IT systems and software such as Outlook, Word, Excel, PowerPoint.

Responsibilities

• Maintain and validate information held within electronic case-management systems.
• Identify and resolve data-quality issues and produce routine/ad hoc reports.
• Support monitoring of activity, performance and statutory requirements.
• Interpret data requirements with clinical and operational colleagues.

Skills

Attention to detail

Data analysis

Digital systems

Time management

Education

Bachelor's degree or equivalent

Tools

Outlook

Excel

PowerPoint

Job description

Norfolk and Suffolk Integrated Care Board

Data Officer

The closing date is 26 October 2026

• Priority will be given to internal NS ICB staff members.

We are looking for a highlyorganised and analytical Data Officer to join the Continuing HealthcareOperations team at Norfolk and Suffolk ICB. The Continuing HealthcareOperations team provides administrative, data and business support to a largeteam of skilled clinicians who deliver Continuing Healthcare servicesto patients across Norfolk and Suffolk.

Continuing Healthcare (CHC) is apackage of care, arranged and funded by the NHS, for patients who have beenassessed as having a primary health need. The CHC process involves assessingindividuals with ongoing health and care needs to determine whether they areeligible for NHS-funded support, either in their own home or in a residentialor nursing home setting.

The Operations team is a busyfunction that relies on timely, accurate and well-managed information tosupport patient care, operational oversight and statutory reporting. The DataOfficer role supports this by ensuring that our systems and databases are usedefficiently and that data records are accurate. Strong data-management skills, attentionto detail, confidence in using digital systems and the ability to organise andprioritise competing tasks are essential for thisrole.

• We can not offer sponsorship for this role.

Main duties of the job

As a Data Officer in the CHCOperations team,you will provide comprehensive data support to the wider CHC service. This willinclude maintaining and validating information held within electroniccase-management systems and databases, identifying and resolving data-qualityissues, producing routine and ad hoc reports, and supporting the monitoring ofactivity, performance and statutory requirements. You will handle informationaccurately and ensure records are complete, consistent and updated in a timelymanner.

You will work closely withclinical, operational and business colleagues to interpret data requirements,respond to information requests and present clear, meaningful findings. Youwill help improve data processes and reporting tools, maintain appropriatedocumentation and audit trails, and process personal and sensitive informationin line with information-governance requirements. You will adopt a flexibleapproach, switching between priorities and providing data support across theservice when required.

About us

We manage an annual budget of £4.9 billion to commission safe, high quality and accessible health services for 1.7million people living in Norfolk and Suffolk.

We work with hospitals, GP practices, dentists, pharmacies, community, mental health and ambulance services, alongside local councils and voluntary organisations, to improve care. We involve local communities in shaping decisions and use their insights to improve services. As a statutory NHS organisation, we are accountable to NHS England and the UK Government.

Our role is to ensure services meet current and future needs by setting local NHS strategy, allocating funding, maintaining quality and safety standards, improving access, reducing health inequalities and enabling joined up care.

Norfolk and Suffolk include rural, coastal and deprived communities, with an older than average population. Around half of residents live in rural or coastal areas, where access can be harder, and about 219,000 people live in the most deprived areas, where early deaths are significantly higher. These factors shape our planning and focus on reducing inequalities.

Our vision is for people to live longer, healthier lives with access to safe, joined up, patient centred care. We prioritise improving healthy life expectancy, reducing inequalities and ensuring consistent access to high quality services.

We work across five local Places and partner with NHS providers, councils, the VCFSE sector and communities to deliver locally responsive care.

Job responsibilities

This job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.

Person Specification

Experience

• Educated to degree level in relevant subject or equivalent level of
• experience of working at a similar level in specialist area.
• Knowledge of administrative procedures, project management
• or information analysis.
• Basic knowledge of project principles.
• Previously worked in similar position within the public sector.
• Significant knowledge of IT systems and software programmes such as
• Outlook, Word, Excel, Powerpoint.

Skills

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Problem solving skills and ability to respond to sudden unexpected
• demands.
• Skills for supporting project management
• Skills for managing aspects of projects ensuring they meet financial targets.
• Skills for manipulating information.
• Advanced keyboard skills, use of a range of software
• Ability to work on own initiative and organise own workload with
• minimal supervision working to tight and often changing timescales
• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills.
• Excellent time management skills with the ability to re-prioritise

Other

• An ability to maintain confidentiality and trust.
• Professional, calm and efficient manner.
• Commitment to continuing professional development.
• Positive and flexible approach to work.
• May be required to travel to ICB Offices and other venues within the ICB area as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

Norfolk and Suffolk Integrated Care Board