Data, Intelligence & Insight Systems Manager - INTERNAL

Betsi Cadwaladr University Health Board

Wrexham

On-site

GBP 70,000 - 90,000

Full time

15 hours ago

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Job summary

BETSI CADWALADR UNIVERSITY HEALTH BOARD is seeking a Data, Intelligence & Insight System Manager to lead the WPAS service, ensuring robust operations and continuous improvement across clinical and operational functions.

The role requires extensive WPAS expertise, senior DDaT experience, and the ability to provide strategic guidance while managing performance and governance. Internal applicants only, with Welsh language skills desirable.

Qualifications

Masters degree in Health Informatics or equivalent relevant experience.
Management qualification or equivalent leadership training.
Extensive experience in senior DDaT roles with data responsibility.
Experience working at All-Wales level and with Health Board IT systems.

Responsibilities

Lead and manage the WPAS team to deliver high-quality, patient-focused service.
Provide expert WPAS configuration and service development guidance.
Develop and implement system improvements aligned with priorities.
Maintain governance around data quality, access, and risk management.
Build strong stakeholder relationships across operational, clinical, and digital teams.
Monitor performance and drive improvements in efficiency and user experience.
Lead incident management, problem-resolution, and service continuity for WPAS.
Support strategic planning and future WPAS developments.

Skills

Senior DDaT experience

Data standards knowledge

All-Wales experience

Staff management

Health Board IT systems

Information governance understanding

Education

Masters degree in Health Informatics

Management qualification

Job description

Job Overview

BETSI CADWALADR UNIVERSITY HEALTH BOARD

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

We are seeking an experienced and highly knowledgeable individual to take on the role of Data, Intelligence & Insight System Manager. This key leadership position is responsible for the operational management, performance, development, and continuous improvement of the Welsh Patient Administration System (WPAS) service, ensuring the system effectively supports clinical and operational services across the organisation. This opportunity is open to internal applicants only due to the requirement for extensive WPAS expertise, detailed understanding of existing organisational processes, and the need to provide immediate leadership within a critical service area.

Main duties of the job

The System Manager will lead the day-to-day management of the WPAS service, providing strategic and operational oversight to ensure the system meets the needs of patients, clinicians, managers, and administrative teams. The service is also responsible for patient correspondence which includes the patient letters generated by the system and the Health Board’s patient reminder service.

You will work collaboratively with clinical, operational, digital, and information teams to maintain system performance, support service delivery, drive improvements, and ensure compliance with organisational and national requirements.

The successful candidate will act as the subject matter expert for WPAS, providing professional leadership and guidance on system functionality, service developments, data quality, and operational best practice.

The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Key Responsibilities

Lead and manage the WPAS team, ensuring delivery of a high-quality, customer-focused service.
Provide expert advice on WPAS configuration, functionality, business processes, and service developments.
Develop and implement system improvements to support organisational priorities and service transformation.
Ensure robust governance arrangements are maintained, including data quality, system access, compliance, and risk management.
Build and maintain strong relationships with operational, clinical, and digital stakeholders.
Monitor service performance and implement actions to improve efficiency, effectiveness, and user experience.
Lead on incident management, problem resolution, and service continuity planning relating to WPAS.
Support strategic planning and future development of patient administration system services.

This is an excellent opportunity for an experienced WPAS professional to lead a critical service and shape the future development of patient administration services within the organisation. You will play a key role in supporting operational delivery, improving system utilisation, and enabling better outcomes for patients and staff.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications And Knowledge

Essential criteria