Data & Insights Lead - Housing Programs Dashboards

Great Places Housing Association; Manchester; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Healthcare scheme

Hybrid working

Annual leave 26–30 days

Wellbeing initiatives

Professional memberships covered

Job summary

Great Places Housing Association is seeking a Data and Insights Officer in Manchester to support the Housing First and RSAP Partnership. The role focuses on understanding performance, outcomes and service quality through robust data analysis and insight from the Salesforce case management system.

You will develop reports and dashboards, ensure data quality, and provide timely information to commissioners, housing providers and researchers to drive data‑driven decisions and programme improvement.

Qualifications

• Ability to analyse and interpret information and present findings clearly.
• Ability to produce accurate reports and maintain high standards of data quality.
• Strong organisational skills with ability to manage competing priorities and deadlines.
• Ability to identify trends, risks and opportunities for improvement.
• Strong written and verbal communication skills.
• Ability to explain data-related information to a range of audiences.
• Strong problem-solving skills and a proactive approach to finding solutions.
• Commitment to understand challenges in the communities we work in.

Responsibilities

• Coordinate all routine and ad-hoc reporting requirements across the Greater Manchester Housing First and RSAP Partnership and produce accurate, timely and accessible reports for stakeholders.
• Ensure reporting is quality assured, validated and completed within agreed timescales.
• Develop, maintain and improve reports, dashboards and contract monitoring tools using Salesforce and other reporting platforms.
• Present complex information in a clear, visual way for diverse audiences.
• Audit system data to identify missing, incomplete or inaccurate information.
• Produce compliance reports and dashboards for contract management and quality assurance.
• Work with delivery partners to improve data quality and recording practices.
• Complete thematic deep-dives, analyse data and extract insights to support programme improvement.

Skills

Data analysis

Report generation

Stakeholder communication

Data quality

Problem solving

Training

Collaboration

Tools

Salesforce

Reporting platforms

Job description

Great Places Housing Association is seeking a Data and Insights Officer in Manchester to support the Housing First and RSAP Partnership. The role focuses on understanding performance, outcomes and service quality through robust data analysis and insight from the Salesforce case management system.

You will develop reports and dashboards, ensure data quality, and provide timely information to commissioners, housing providers and researchers to drive data‑driven decisions and programme improvement.