Data & Insights Lead — Housing First & RSAP

Great Places Housing Group; Manchester; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension

Healthcare scheme

Hybrid working

Annual leave

Reward & Recognition

Professional fees

Market discounts

Wage access

Health & wellbeing initiatives

Job summary

Great Places Housing Group is seeking a Data and Insights Officer to support the Greater Manchester Housing First and RSAP Partnership by collecting, validating and reporting performance data from the Salesforce case management system. You will develop reports, dashboards and monitoring tools to enable data‑driven decision making and ensure high data quality across the partnership.

The role involves coordinating routine reporting for GMCA, Local Authorities, housing providers and researchers,

Qualifications

• Ability to analyse and interpret information and present findings clearly.
• Ability to produce accurate reports and maintain high standards of data quality.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Ability to identify trends, risks and opportunities for improvement.
• Strong written and verbal communication skills.
• Ability to explain data-related information to a range of audiences.
• Strong problem-solving skills and a proactive approach to finding solutions.
• A commitment to understand the challenges and opportunities that exist in the communities we work in, with lived experience in social housing valued.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed.

Responsibilities

• Coordinate routine and ad-hoc reporting for the GM Housing First and RSAP Partnership.
• Produce accurate, timely and accessible reports for GMCA, Local Authorities, Housing Providers, Delivery Partners, researchers.
• Ensure reporting is quality assured and compliant with contractual requirements.
• Develop, maintain and improve reports and dashboards using Salesforce and other platforms.
• Present complex information clearly to diverse audiences.
• Audit system data for missing or inaccurate information.
• Produce compliance reports and dashboards for contract management and QA.
• Collaborate with delivery partners to improve data quality and data usage.
• Conduct thematic deep dives and identify data trends to drive programme improvement.
• Coordinate monitoring of accommodation offers and allocations in the case management system.
• Provide training on reports, dashboards and performance information to colleagues and partners.
• Work with software developers to improve data capture in the service.
• Coordinate programme inboxes and ensure timely responses.

Skills

Ability to analyse and interpret data

Report writing

Organisation & time management

Data trend identification

Written & verbal communication

Explain data to varied audiences

Problem solving

Commitment to social housing context

Advocacy for communities

Collaborative working

Flexibility & adaptability

Job description

Great Places Housing Group is seeking a Data and Insights Officer to support the Greater Manchester Housing First and RSAP Partnership by collecting, validating and reporting performance data from the Salesforce case management system. You will develop reports, dashboards and monitoring tools to enable data‑driven decision making and ensure high data quality across the partnership.

The role involves coordinating routine reporting for GMCA, Local Authorities, housing providers and researchers,