Data-Driven Housing Improvement Lead

Applefields School; Harrogate; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days annual leave

Local government pension scheme

Fitness discounts

Lifestyle discounts

Job summary

North Yorkshire Councils is seeking a Service Improvement Officer to drive service improvements within the Housing Improvement Team in North Yorkshire. You will translate performance data, tenant feedback and regulatory requirements into practical improvements that enhance services and compliance.

Role involves leading improvement projects, redesigning processes, and delivering measurable outcomes for tenants. A proactive, analytical mindset and collaborative approach are essential.

Qualifications

• Experience in service improvement, housing, compliance or local government services.
• Experience implementing performance frameworks and reporting solutions.
• Ability to turn data and insights into actionable improvements.
• Engaging stakeholders and influencing positive change.

Responsibilities

• Deliver improvement projects that support the Housing Improvement Plan and wider transformation programme.
• Use data, performance intelligence, complaints learning and customer insight to identify opportunities for service improvement.
• Work with colleagues across housing services to redesign processes and improve customer journeys.
• Support services to implement sustainable improvements that improve outcomes for tenants and meet regulatory expectations.
• Monitor and evaluate the impact of change, ensuring improvement activity delivers measurable results.

Skills

Analytical thinking

Change management

Data analysis

Stakeholder engagement

Project delivery

Job description

North Yorkshire Councils is seeking a Service Improvement Officer to drive service improvements within the Housing Improvement Team in North Yorkshire. You will translate performance data, tenant feedback and regulatory requirements into practical improvements that enhance services and compliance.

Role involves leading improvement projects, redesigning processes, and delivering measurable outcomes for tenants. A proactive, analytical mindset and collaborative approach are essential.