Data-Driven Customer Success Manager (B2B/B2C)

DC Thomson; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

DC Thomson's Puzzler brand is seeking a commercially minded Customer Success Manager to drive growth across B2B and B2C engagements from London and Redhill. This hybrid role combines relationship-building with data-driven insight to maximise product value for our publisher partners.

You will engage clients, analyse behaviour and outcomes, and translate findings into actions that boost retention, engagement and revenue while aligning with our digital strategy and ambitious growth plans.

Qualifications

• Experience in customer success or account management in SaaS or B2B digital products.
• Proven ability to translate data into actionable insights to improve engagement.
• Experience in planning and evaluating marketing campaigns is a plus.
• Strong relationship-building and communication skills.

Responsibilities

• Build and manage strategic relationships with B2B clients as a trusted partner.
• Identify risks and opportunities to improve retention and growth.
• Analyse customer behaviour and value to uncover actionable insights.
• Translate insights into recommendations to inform product strategy.
• Collaborate with product, marketing and commercial teams to prioritise improvements.
• Support digital and customer strategy aligning with portfolio goals.
• Explore new tools, automation, and AI to improve insight and efficiency.

Skills

CRM discipline

Data analysis

Stakeholder management

Cross-functional collaboration

Relationship building

Tools

HubSpot CRM

Job description

DC Thomson's Puzzler brand is seeking a commercially minded Customer Success Manager to drive growth across B2B and B2C engagements from London and Redhill. This hybrid role combines relationship-building with data-driven insight to maximise product value for our publisher partners.

You will engage clients, analyse behaviour and outcomes, and translate findings into actions that boost retention, engagement and revenue while aligning with our digital strategy and ambitious growth plans.