Data-Driven Consumer Support Analyst

RELX; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Job summary

LexisNexis Risk Solutions in Cardiff is hiring a Consumer Support Analyst to be the first point of contact for consumers, handling inquiries and resolving issues within defined SLAs. You will log, track and manage cases, maintain internal documentation, and collaborate with colleagues to ensure timely, accurate communications while complying with GDPR.

Strong customer service, experience in Regulated Services, and ability to work independently or in a team are essential, using Windows and Office

Qualifications

• Experience in customer support in regulated environments.
• Ability to work within defined service levels and deadlines.
• Strong GDPR knowledge and data privacy practices.
• Excellent written communication and relationship-building skills.
• Proficiency with Windows and Microsoft Office.

Responsibilities

• Managing the logging, tracking and progress of cases within SLA/KPI.
• Creating, maintaining, and updating internal documentation.
• Ensuring tickets are resolved within SLA.
• Handling Consumer Rights related requests within SLAs.
• Investigating data enquiries.
• Providing timely communications about service issues.
• Perform any other tasks as required.

Skills

Customer service

KPI/SLA driven

Regulated Services experience

Independent work

Team collaboration

GDPR understanding

Effective questioning

Attention to detail

Written communication

Tools

Microsoft Office

CRM systems

Job description

LexisNexis Risk Solutions in Cardiff is hiring a Consumer Support Analyst to be the first point of contact for consumers, handling inquiries and resolving issues within defined SLAs. You will log, track and manage cases, maintain internal documentation, and collaborate with colleagues to ensure timely, accurate communications while complying with GDPR.

Strong customer service, experience in Regulated Services, and ability to work independently or in a team are essential, using Windows and Office