Customer Support & Data Privacy Specialist

RELX INC; Cardiff; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Country-specific benefits

Relx benefits portal access

Job summary

RELX INC in Cardiff is seeking a Consumer Support Analyst to be the first point of contact for consumers, understanding concerns and ensuring issues are resolved within defined service levels. You will manage cases from start to finish, logging and tracking progress and collaborating with colleagues to deliver a high-quality service.

The role focuses on accuracy, organisation and clear written communication, with GDPR adherence and the ability to work independently or in a team.

Qualifications

• Great customer service and admin skills and a passion for developing and maintaining relationships.
• Used to working in a KPI/SLA driven environment.
• Experience within Regulated Services industry.
• Able to work independently and in a team environment.
• MS Windows operating systems and office applications.
• Understanding of GDPR requirements.
• Ability to understand consumer needs and ask effective questions.
• Strong attention to detail and clear written communication skills.

Responsibilities

• Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
• Creating, maintaining, and updating appropriate internal documentation
• Ensuring the tickets are worked through to satisfactory conclusion and within SLA
• Track and respond to consumer rights related requests within specific SLAs
• Subject Access Requests
• Investigating and resolving data enquiries
• Applying Notice of Corrections
• Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
• Perform any other tasks assigned

Skills

Customer service

Admin skills

KPI/SLA driven

Regulated Services experience

Independent work

Team player

GDPR understanding

Written communication

Attention to detail

Job description

RELX INC in Cardiff is seeking a Consumer Support Analyst to be the first point of contact for consumers, understanding concerns and ensuring issues are resolved within defined service levels. You will manage cases from start to finish, logging and tracking progress and collaborating with colleagues to deliver a high-quality service.

The role focuses on accuracy, organisation and clear written communication, with GDPR adherence and the ability to work independently or in a team.