Data-Driven Consumer Support Analyst | SLA & GDPR

LexisNexis Risk Solutions; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions in Cardiff is seeking a Customer Support Analyst to be the first point of contact for consumers, managing data queries and resolving issues within defined SLAs. You will handle cases end-to-end, document actions, and coordinate with colleagues to deliver a high-quality service.

The role requires excellent customer service, strong admin skills, and GDPR awareness, with the ability to work independently or as part of a team.

Qualifications

• Great customer service and admin skills with a passion for developing and maintaining relationships.
• Experience in a KPI/SLA driven environment.
• Understanding of GDPR requirements and data handling.

Responsibilities

• Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s.
• Creating, maintaining, and updating appropriate internal documentation.
• Ensuring the tickets are worked through to satisfactory conclusion and within SLA.
• Track and respond to consumer rights related requests within specific SLAs.
• Subject Access Requests.
• Investigating and resolving data enquiries.
• Applying Notice of Corrections.
• Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues.
• Perform any other tasks assigned

Skills

Customer service

KPI/SLA driven

Regulated services experience

Independent and team player

GDPR awareness

Attention to detail

Clear written communication

Effective questioning

Tools

MS Windows

Office applications

Job description

LexisNexis Risk Solutions in Cardiff is seeking a Customer Support Analyst to be the first point of contact for consumers, managing data queries and resolving issues within defined SLAs. You will handle cases end-to-end, document actions, and coordinate with colleagues to deliver a high-quality service.

The role requires excellent customer service, strong admin skills, and GDPR awareness, with the ability to work independently or as part of a team.