Data Collection Administrator

Housing Diversity Network; Bristol; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading organization is seeking a Data Collection Administrator to enhance customer data accuracy and integrity. This role involves engaging with customers through various communication channels and maintaining records within the housing management system. The position offers hybrid working with a commitment to inclusivity and support for all employees.

Qualifications

• Experience in a customer-focused environment.
• Confident in speaking with customers.
• Proficient in administrative services.

Responsibilities

• Gather and verify customer information via various communication methods.
• Maintain customer data within the housing management system.
• Monitor progress of data collection and follow up with residents.

Skills

Customer focus

Communication

Administrative services

IT skills

Tools

Microsoft Office

Job description

Are you looking for a place to belong and help others find their way home? We’re looking for a Data Collection Administrator to help make a difference every single day.

The role:

We’re looking for a proactive and detail-orientedData Collection Administratorto take the lead in gathering and verifying customer information. In this role, you’ll be responsible for reaching out to our customers via phone, email, and written correspondence to ensure the accuracy and completeness of the data we hold about them and their households. Your work will play a vital role in maintaining the integrity of our customer records and supporting our commitment to excellent service.

We offer hybrid working but there is an expectation that you attend the office twice a week, and additionally as needed.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

• Utilise a range of communication methods, including phone, email, and written correspondence, to gather and update resident information, ensuring our data records are accurate and up to date.


• Accurately input and maintain customer datawithin the Brighter Places housing management system.


• Monitor and manage the progress of data collection, including following up with residents when initial contact attempts are unsuccessful.

About You:

At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

For this role we are looking for individuals who have:

• Knowledge and experience of working in a customer focused environment


• Confident in speaking with customers


• Proficient in providing administrative services to a high standard


• Excellent IT skills and ability to use the main Microsoft Office packages.


• Experience in the social housing sector is not essential for this role.

A basic DBS check will be obtained upon successful appointment of this role.

At Brighter Places we are proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. If you have a disability, we encourage you to let us know in your CV or cover letter. Sharing this information helps us provide the right support during the recruitment process and in your role.

Your skills, talents, and contributions matter to us, and we look forward to supporting your success.

Together, we can build a workplace that empowers everyone.



To apply

Please review the full role profile on our website, and complete an online application form:https://www.brighterplaces.co.uk/careers/data-collection-administrator/

Full time (37hrs) & Fixed terms (8 weeks)

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