Data Centre Technician – Enterprise Infrastructure & Cloud

TechNET IT Recruitment Ltd; Newcastle upon Tyne; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

25 days leave

Purchase 5 extra days

Birthday day off

Pension & life assurance

Employee assistance programme

Learning and development

Career progression

Security clearance sponsorship

Job summary

Newcastle-based Data Centre Operations Technician role with a leading UK technology services provider. You will support a range of customer environments, ensuring critical infrastructure is deployed, maintained and supported to the highest standards.

Key responsibilities include server/storage/network deployments, rack/stack work, structured cabling, incident management, asset control, and close collaboration with engineering teams in a fast-paced, SLA-driven setting.

Qualifications

• Experience with server, storage and networking hardware deployment.
• Rack & stack installations expertise.
• Hardware break/fix and component replacement experience.
• Structured cabling (copper and fibre).
• LAN connectivity troubleshooting proficiency.
• Experience in SLA-driven support environments.
• Delivering excellent customer service and technical support.
• Experience in managed hosting or enterprise cloud environments.
• Knowledge of DCIM platforms (NLyte).
• Experience supporting enterprise infrastructure.
• Familiarity with ITIL best practices and change management.

Responsibilities

• Install, configure and deploy enterprise server, storage and networking hardware.
• Rack & stack installations, hardware upgrades and break/fix activities.
• Fibre and copper patching, structured cabling and connectivity troubleshooting.
• Manage incidents and requests through the internal ticketing system, ensuring SLA compliance.
• Maintain accurate asset records and support data centre capacity management.
• Collaborate with internal engineering and operations teams to deliver customer solutions.
• Follow strict change control procedures while maintaining high operational standards.

Skills

Server deployment

Rack & stack

Hardware break/fix

Structured cabling

LAN troubleshooting

SLA-driven support

Customer service

Managed hosting/cloud

DCIM NLyte

Enterprise infrastructure

ITIL change mgmt

Job description

Newcastle-based Data Centre Operations Technician role with a leading UK technology services provider. You will support a range of customer environments, ensuring critical infrastructure is deployed, maintained and supported to the highest standards.

Key responsibilities include server/storage/network deployments, rack/stack work, structured cabling, incident management, asset control, and close collaboration with engineering teams in a fast-paced, SLA-driven setting.