Data Centre Operations Technician | Incident & MAC Lead

ICE Clear Europe Limited; Basildon; On-site; GBP 24,000 - 32,000; Full time

Job summary

ICE Clear Europe Limited is seeking a Data Centre Technician to ensure all activities in the Data Centre and Access Centres comply with procedures and industry best practice. Tasks will be directed via Service Now, with adherence to Change Control and support for requesters.

Daily checks, security in DC Halls, visitor and vendor management, and recording work in Service Now are essential. You will also assist Data Centre Engineers on work orders and help manage consumables.

Qualifications

• Experience in Data Centre environments.
• Proficient with Microsoft Office and CRM databases.
• Knowledge of copper and fiber cabling standards.
• Familiarity with Change Control and Incident Management.

Responsibilities

• First line escalation point for incidents or technical issues.
• Execute MACs in the Data Centre, MPOEs, MMRs and Access Centres for internal and external customers.
• Manage asset records and track locations/status (deployed, ceased, etc.).
• Carry out daily checks to ensure security and access policies are followed and DC hall cleanliness is maintained.
• Carry out QA in Data Centre Halls and access centres.
• Record details of all hardware deliveries from S&R.
• Control Data Centre stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels) and report appropriately

Skills

Data Centre operations

Change Control

Incident Management

Asset tracking

Vendor management

IP networks

Communication skills

Team collaboration

Education

CDCT

HP Accredited Platform Specialist

Systimax ND5541

Systimax ND3341

ITIL V3 Foundation

BICSI Practices

Tools

Microsoft Office

CRM databases

Job description

ICE Clear Europe Limited is seeking a Data Centre Technician to ensure all activities in the Data Centre and Access Centres comply with procedures and industry best practice. Tasks will be directed via Service Now, with adherence to Change Control and support for requesters.

Daily checks, security in DC Halls, visitor and vendor management, and recording work in Service Now are essential. You will also assist Data Centre Engineers on work orders and help manage consumables.