Datacenter Technician

TechNET IT Recruitment Ltd; Newcastle upon Tyne; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

25 days leave

Purchase 5 extra days

Birthday day off

Pension & life assurance

Employee assistance programme

Learning and development

Career progression

Security clearance sponsorship

Job summary

Newcastle-based Data Centre Operations Technician role with a leading UK technology services provider. You will support a range of customer environments, ensuring critical infrastructure is deployed, maintained and supported to the highest standards.

Key responsibilities include server/storage/network deployments, rack/stack work, structured cabling, incident management, asset control, and close collaboration with engineering teams in a fast-paced, SLA-driven setting.

Qualifications

• Experience with server, storage and networking hardware deployment.
• Rack & stack installations expertise.
• Hardware break/fix and component replacement experience.
• Structured cabling (copper and fibre).
• LAN connectivity troubleshooting proficiency.
• Experience in SLA-driven support environments.
• Delivering excellent customer service and technical support.
• Experience in managed hosting or enterprise cloud environments.
• Knowledge of DCIM platforms (NLyte).
• Experience supporting enterprise infrastructure.
• Familiarity with ITIL best practices and change management.

Responsibilities

• Install, configure and deploy enterprise server, storage and networking hardware.
• Rack & stack installations, hardware upgrades and break/fix activities.
• Fibre and copper patching, structured cabling and connectivity troubleshooting.
• Manage incidents and requests through the internal ticketing system, ensuring SLA compliance.
• Maintain accurate asset records and support data centre capacity management.
• Collaborate with internal engineering and operations teams to deliver customer solutions.
• Follow strict change control procedures while maintaining high operational standards.

Skills

Server deployment

Rack & stack

Hardware break/fix

Structured cabling

LAN troubleshooting

SLA-driven support

Customer service

Managed hosting/cloud

DCIM NLyte

Enterprise infrastructure

ITIL change mgmt

Job description

Salary: Up to £45,000 + Excellent Benefits

Our client is a leading UK technology services provider, delivering enterprise Cloud, Connectivity and Managed IT solutions to a broad portfolio of customers across both the public and private sectors.

Due to continued growth, they are looking to appoint a Data Centre Operations Technician to join their Newcastle-based operations team. This is an excellent opportunity to join a business that invests heavily in its people whilst working with enterprise-class infrastructure in a fast-paced, customer-focused environment.

The Role

You'll be responsible for supporting a wide variety of customer environments, ensuring critical infrastructure is deployed, maintained and supported to the highest standards.

Key responsibilities include:

• Installing, configuring and deploying enterprise server, storage and networking hardware.
• Rack & stack installations, hardware upgrades and break/fix activities.
• Fibre and copper patching, structured cabling and connectivity troubleshooting.
• Managing incidents and requests through the internal ticketing system, ensuring SLA compliance.
• Maintaining accurate asset records and supporting data centre capacity management.
• Working closely with internal engineering and operations teams to deliver customer solutions.
• Following strict change control procedures whilst maintaining excellent operational standards.

About You

You'll ideally have experience with:

• Server, storage and networking hardware deployment.
• Rack & stack installations.
• Hardware break/fix and component replacement.
• Structured cabling (copper and fibre).
• LAN connectivity troubleshooting.
• Working within SLA-driven support environments.
• Delivering excellent customer service and technical support.
• Experience within managed hosting or enterprise cloud environments.
• Knowledge of DCIM platforms (particularly NLyte).
• Experience supporting enterprise infrastructure.
• Familiarity with ITIL best practices and change management.

What's on Offer

• Salary up to £45,000
• 25 days annual leave, plus the option to purchase an additional 5 days
• Birthday day off
• Pension scheme with life assurance
• Employee Assistance Programme
• Ongoing learning and development opportunities
• Long-term career progression within a growing technology organisation
• Security clearance sponsorship

Applicants must be eligible to obtain UK Security Clearance (SC & BPSS).

A full UK driving licence and access to a personal vehicle are essential due to occasional travel between sites.

If you're a hands-on Data Centre professional looking to work with enterprise infrastructure in a business that values technical excellence and continuous development, we'd love to hear from you.