Data Centre Engineer

Onnec; Welwyn Garden City; On-site; GBP 32,000 - 52,000; Full time

Job summary

ONNEC Group seeks a Data Centre Shift Engineer to join our Managed Services team at Welwyn Garden City. You will support day-to-day data centre operations, ensuring reliability and integrity of critical infrastructure while delivering a high standard of service to our customers.

You will work on 10-hour rotating shifts, perform copper/fibre patching, MACs, audits and incident responses, with occasional on-call and weekend overtime.

Qualifications

• Previous experience working within a Data Centre, IT Infrastructure or Managed Services environment.
• Strong understanding of copper and fibre network cabling.
• Experience supporting hardware installations, moves, adds and changes (MACs).
• Familiarity with incident management and ticketing systems.
• Working knowledge of ServiceNow is essential.

Responsibilities

• Perform copper and fibre patching activities within the data centre environment.
• Support hardware refresh programmes, installations, decommissions and relocations.
• Carry out physical audits and rack checks.
• Respond to break/fix incidents and provide hands-on support.
• Install and maintain structured cabling infrastructure when required.
• Use ServiceNow to manage incidents, requests and workflow activities.
• Maintain accurate records and documentation of completed work.
• Support multiple customer environments across Welwyn Garden City, London and Romford as required.
• Participate in an out-of-hours on-call rota when needed

Skills

Data centre experience

Copper & fibre cabling

Incident management

Tools

ServiceNow

imVision

Job description

ONNEC Group is a leading technology partner delivering end-to-end connectivity, networking and infrastructure solutions across complex enterprise environments. We support some of the world's most recognised organisations with the design, deployment and management of critical IT infrastructure.

We are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We are seeking a Data Centre Shift Engineer to join our Managed Services team based at on of our prestigious financial client site's in Welwyn Garden City.

This role is responsible for supporting day-to-day data centre operations, ensuring the reliability and integrity of critical infrastructure and delivering a high standard of service to our customers.

Working as part of a dedicated team, you will support hardware deployments, moves, changes, audits and break/fix activities across a busy data centre campus.

Site Engineers work on 10-hour rotating shifts that provide services from 07:00 to 19:00 Monday to Friday at Welwyn Garden City (i.e., wk. 1 - 07:00 -17:00; wk. 2 09:00 -19:00)

Occasional weekend and evening overtime support requirements will be required, though this is generally planned in advance. Optional weekend overtime is also often available with other Onnec teams, such as Moves and Changes, at other London facilities.

Responsibilities of our Data Centre Engineer will include:

• Perform copper and fibre patching activities within the data centre environment.
• Support hardware refresh programmes, installations, decommissions and relocations.
• Carry out physical audits and rack checks.
• Respond to break/fix incidents and provide hands-on support.
• Install and maintain structured cabling infrastructure when required.
• Use ServiceNow to manage incidents, requests and workflow activities.
• Maintain accurate records and documentation of completed work.
• Support multiple customer environments across Welwyn Garden City, London and Romford as required.
• Participate in an out-of-hours on-call rota when needed

What we’re looking for in our Data Centre Engineer:

• Previous experience working within a Data Centre, IT Infrastructure or Managed Services environment.
• Strong understanding of copper and fibre network cabling.
• Experience supporting hardware installations, moves, adds and changes (MACs).
• Familiarity with incident management and ticketing systems.
• Working knowledge of ServiceNow is essential.
• Experience using imVision or similar data centre infrastructure management tools would be highly advantageous.
• Ability to work independently and prioritise workload effectively.
• Strong communication and customer service skills.