Data Centre MAC Supervisor: Cabling Expert & 24/7 Ops

Onnec; Watford; Presencial; GBP 40.000 - 46.000; Jornada completa

Descripción de la vacante

ONNEC Group is a leading technology partner delivering IT cabling and data centre services from Watford. This site-based role supports Moves, Adds & Changes and BAU operations, ensuring smooth delivery and ongoing service improvements across client environments.

You’ll deliver MAC, coordinate planning, monitor SLA performance, supervise cabling activities, manage workload and liaise with internal teams and third-party vendors to maintain peak service levels.

Formación

• Relevant experience in a Data Centre MAC environment.
• Extensive experience in structured cabling installation, testing and fault finding.
• Strong knowledge of cabling standards (copper & fibre) and data centre infrastructure.
• Proven experience in asset management, ticketing systems and service delivery processes.
• Ability to supervise shift activities and support project delivery from design to handover.
• Experience managing third-party vendors and large-scale operational environments.
• Strong organisational, prioritisation and problem-solving skills.
• Ability to work under pressure in a 24/7 operational environment.
• Excellent communication skills with the ability to work independently and as part of a team.

Responsabilidades

• Deliver MAC and BAU activities across data centre and campus environments.
• Support planning, scheduling and execution of works to meet client requirements.
• Monitor and ensure SLA performance, escalating risks and issues where required.
• Coordinate with internal teams, clients and third-party vendors to maintain service excellence.
• Supervise cabling, installation, decommissioning and equipment handling activities within data centres.
• Manage workload allocation, resource planning and shift coverage.
• Maintain compliance with health & safety, quality standards and client processes.
• Support incident management, troubleshooting and first-line technical support activities.
• Maintain accurate documentation, reporting and asset tracking systems.
• Participate in operational, client and team meetings and contribute to ongoing service improvements.

Conocimientos

Data Centre MAC

Structured Cabling

Copper & Fibre Cabling

Asset Management

Shift Supervision

Vendor Management

Organisation

Problem Solving

Communication Skills

Descripción del empleo

ONNEC Group is a leading technology partner delivering IT cabling and data centre services from Watford. This site-based role supports Moves, Adds & Changes and BAU operations, ensuring smooth delivery and ongoing service improvements across client environments.

You’ll deliver MAC, coordinate planning, monitor SLA performance, supervise cabling activities, manage workload and liaise with internal teams and third-party vendors to maintain peak service levels.