Data Centre & IT Support Cover Engineer

Onnec; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

ONNEC Group is seeking an experienced Managed Services Cover Engineer to provide holiday and sickness cover across several client environments in the UK.

This hands-on role supports Data Centre Operations, MAC, and desktop support across multiple client sites with varying hours between 07:00 and 22:00, Monday to Friday. The successful candidate will maintain high service standards, meet SLAs, and deliver excellent customer service.

Qualifications

• Experience in Data Centre, IT infrastructure or managed services environments.
• Proven ability to install, test and fault-find structured cabling.
• Experience with copper and fibre cabling standards.
• Familiarity with asset management and ticketing systems.
• Proficient in Microsoft Office and stakeholder communication.

Responsibilities

• Deliver Data Centre support including installations, decommissions, moves and refreshes.
• Rack, stack and patch servers and network equipment.
• Carry out structured cabling installations and fault-finding.
• Provide MAC and desktop support including device deployments and desk moves.
• Support end-user technology and peripheral installations.
• Maintain asset, inventory and service records.
• Manage and update tickets within service management systems.
• Support site inspections, audits and housekeeping.
• Ensure work aligns with client processes, SLAs, health and safety.
• Escalate risks and incidents appropriately.

Skills

Data centre experience

Structured cabling

Asset management

Ticketing systems

Microsoft Office

Communication skills

Independent working

Customer focus

Tools

ITSM tools

ServiceNow

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

ONNEC is seeking an experienced Managed Services Cover Engineer to provide planned holiday and sickness cover across several prestigious client environments.

This is a varied, hands‑on role supporting Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support activities across multiple client sites. The successful candidate will be responsible for maintaining high service standards, meeting SLAs and delivering exceptional customer service within business‑critical environments.

As this position supports multiple client locations, flexibility is essential. Working hours may vary between 07:00 and 22:00 Monday to Friday depending on operational requirements.

What you’ll be doing as our Managed Services Cover Engineer:

• Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
• Rack, stack and patch servers, network equipment and associated infrastructure.
• Carry out structured cabling installations, fault finding and cable tracing.
• Provide MAC and desktop support activities including device deployments, patching and desk moves.
• Support end-user technology and peripheral installations.
• Maintain accurate asset, inventory and service records.
• Manage and update tickets within service management systems.
• Support technology room inspections, audits and housekeeping activities.
• Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
• Escalate risks, incidents and service issues appropriately.
• Contribute to a positive team culture and support wider ONNEC project activities when required.

What we’re looking for in our Managed Services Cover Engineer:

• Relevant experience working within Data Centre, IT Infrastructure or Managed Services environments.
• Structured cabling installation, testing and fault‑finding experience.
• Knowledge of copper and fibre cabling standards.
• Experience supporting enterprise IT hardware and infrastructure.
• Strong understanding of asset management and ticketing systems.
• Good Microsoft Office skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage competing priorities.
• A professional and customer‑focused approach.
• Flexibility to travel between client locations and work varying shift patterns.