Data Center Resilience Engineer

Alibaba Cloud; Greater London; Vor Ort; GBP 42.000 - 66.000; Vollzeit

Zusammenfassung

Alibaba Cloud is seeking a Facility Engineer to support data center stability operations within the FOC team. The role focuses on incident management, risk control, monitoring governance, and cross-functional emergency coordination to maintain stable and reliable operations across assigned data centers.

The ideal candidate will have data center operations experience, strong analytical and coordination skills, and the ability to drive incident closure, operational improvement, and stability SLA

Qualifikationen

• Bachelor’s degree in Mechanical or Electrical Engineering or related field.
• Minimum 2 years in data center operations or equivalent.
• Good understanding of data center system architecture and SOPs.
• Strong analytical, coordination and incident response skills.

Aufgaben

• Implement and enforce incident and risk management for assigned data centers.
• Own stability incident intake, classification, escalation, and closure.
• Coordinate on-site facility engineers, operators and stakeholders for emergencies.
• Develop interim mitigations and track permanent corrective actions.
• Improve emergency response workflows with GOC, Server, Network, ITOC teams.
• Drive continuous improvement in standards and practices.
• Lead post-incident reviews and track follow-up actions.
• Manage FOC alarm configurations and EMS monitoring quality.
• Analyze incident trends and root causes to strengthen stability.
• Support data centers in achieving stability SLA targets.

Kenntnisse

Data center operations

Incident management

Risk governance

Analytical skills

Cross-functional coordination

Monitoring and diagnostics

Operations improvement

Ausbildung

Bachelor's degree in Mechanical or Electrical Engineering

Tools

EMS monitoring

Dashboarding tools

Jobbeschreibung

Alibaba Cloud is seeking a Facility Engineer to support data center stability operations within the FOC team. The role focuses on incident management, risk control, monitoring governance, and cross-functional emergency coordination to maintain stable and reliable operations across assigned data centers.

The ideal candidate will have data center operations experience, strong analytical and coordination skills, and the ability to drive incident closure, operational improvement, and stability SLA