Data Center Facilities Lead: Reliability & Incident Champion

Alibaba Cloud; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Alibaba Cloud is looking for a Data Center Facilities Engineer to ensure the safe, reliable operation of mission-critical infrastructure across data center sites. The role covers on-site facilities operations, incident and change management, maintenance oversight, and continuous improvement of critical systems.

You will work with internal teams and external service providers to ensure operational excellence, risk control, and high availability across data center facilities.

Qualifications

• Bachelor’s degree required in Electrical/Mechanical/HVAC/Facilities Engineering or related field.
• Experience in data center facilities or mission-critical environments.
• Strong knowledge of power distribution, UPS, generators, HVAC, fire protection, and monitoring platforms.
• Proven incident management, maintenance planning, and risk control in high-availability settings.
• Excellent communication and coordination skills; bilingual is a plus, Chinese advantageous.

Responsibilities

• Ensure safe, stable, and compliant operation of critical facilities systems (electrical, mechanical, cooling, fire protection, monitoring).
• Lead on-site response to facilities incidents and safety events with escalation and root cause analysis.
• Oversee execution of planned changes, preventive maintenance, and inspections with proper documentation.
• Monitor capacity, energy efficiency, and reliability metrics; drive site improvement initiatives.
• Provide technical support for complex site issues, engineering reviews, and equipment selection/upgrades.
• Coordinate with vendors, colo, and cross-functional teams to support operations and continuous improvement.

Skills

Electrical Systems

Mechanical Systems

HVAC

Facilities Engineering

BMS/EPMS/DCIM

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, HVAC, Facilities Engineering, Automation

Tools

BMS/EPMS/DCIM

Job description

Alibaba Cloud is looking for a Data Center Facilities Engineer to ensure the safe, reliable operation of mission-critical infrastructure across data center sites. The role covers on-site facilities operations, incident and change management, maintenance oversight, and continuous improvement of critical systems.

You will work with internal teams and external service providers to ensure operational excellence, risk control, and high availability across data center facilities.