Data Center Facilities Engineer-London, UK

Alibaba Cloud; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Alibaba Cloud is seeking a Data Center Facilities Engineer to ensure safe, reliable operation of mission-critical data center infrastructure across assigned sites. You will lead on-site incidents, oversee maintenance, and collaborate with vendors to optimize efficiency and reliability.

The role requires strong knowledge of power, cooling, BMS/EPMS/DCIM systems and excellent communication skills, with Chinese language proficiency considered a strong advantage.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, HVAC, Facilities Engineering, Automation, or related discipline.
• Relevant experience in data center facilities or mission-critical environments.
• Strong knowledge of critical infrastructure systems (power, UPS, generators, HVAC, fire protection, and monitoring).
• Proven ability to manage incidents, planned works, maintenance activities, and operational risks.
• Bilingual or multilingual proficiency with Chinese considered an advantage.

Responsibilities

• Ensure safe, stable, and compliant operation of critical facilities systems (power, HVAC, fire protection, monitoring).
• Lead on-site response to facilities incidents and safety events with escalation and RCA.
• Oversee planned changes, preventive maintenance, and routine inspections with documentation traceability.
• Monitor capacity, energy efficiency, and system reliability to drive site improvements.
• Provide technical support for complex site issues and contribute to equipment selection and optimization.
• Coordinate with vendors, colo, and cross-functional teams to support smooth site operations.

Skills

Incident management

Change management

Facilities operations

BMS/EPMS/DCIM knowledge

Communication

Multilingual (Chinese preferred)

Education

Bachelor’s degree in Electrical/Mechanical/HVAC/Facilities Engineering/Automation

Tools

BMS

EPMS

DCIM

Job description

We are looking for a Data Center Facilities Engineer to support the safe, reliable, and efficient operation of mission-critical infrastructure across assigned data center sites. This role is responsible for on-site facilities operations, incident and change management, maintenance oversight, technical support, and continuous improvement of critical systems.

You will work closely with internal teams and external service providers to ensure operational excellence, risk control, and high availability across data center facilities.

Responsibilities

• Ensure the safe, stable, and compliant operation of critical facilities systems, including electrical, mechanical, cooling, fire protection, and monitoring systems.
• Lead on-site response to facilities incidents and safety events, including escalation, root cause analysis, corrective actions, and closure.
• Oversee the execution of planned changes, preventive maintenance, and routine inspections, ensuring quality, compliance, and documentation traceability.
• Monitor key operating metrics such as capacity, energy efficiency, and system reliability, and drive improvement opportunities across assigned sites.
• Provide technical support for complex site issues and contribute to engineering reviews, equipment selection, upgrades, and optimization initiatives.
• Coordinate with vendors, colo, and cross-functional teams to support smooth site operations and continuous improvement.

Job Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, HVAC, Facilities Engineering, Automation, or a related discipline.
• Relevant experience in data center facilities, mission-critical environments, telecom infrastructure, industrial operations, or large-scale commercial facilities.
• Strong knowledge of critical infrastructure systems such as power distribution, UPS, generators, HVAC/cooling, fire protection, and BMS/EPMS/DCIM platforms.
• Proven ability to manage incidents, planned works, maintenance activities, and operational risks in a high-availability environment.
• Strong problem-solving, communication, and coordination skills.
• Bilingual or multilingual proficiency is preferred, with proficiency in Chinese considered a strong advantage.

Preferred Qualifications

• Experience in hyperscale, colocation, or enterprise data center environments.
• Familiarity with MOPs, SOPs, EOPs, permit-to-work processes, and operational risk controls.
• Experience working with third-party vendors and on-site operation teams.
• Relevant professional certifications in electrical, mechanical, HVAC, facilities, or data center operations.