Data Center Engineer

Radius; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Radius is seeking a Service Desk Engineer for our Data Centre in London. You will manage incidents, events and requests during shift hours, ensuring resolution within SLAs and delivering value to customers across both London sites.

The role requires WAN knowledge, Fibre and Copper interfaces, and hands-on experience configuring routers, switches, firewalls and servers on Windows and Linux. You will work with telecoms equipment, perform fault isolation, and maintain documentation and network

Qualifications

• Educated to BTEC National Experience level (minimum) in telecoms (preferably), or IT.
• Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
• Good understanding of Fibre and Copper interfaces.
• Ability to conduct fault isolation and fault finding.
• Ability to complete rack installations of routers, switches, firewalls, and servers.
• Good understanding of Microsoft and Linux O/S and associated products.

Responsibilities

• Receive and act on all customer Incidents/Events/Request notifications.
• Incident Management – Priotises and diagnoses, investigates incidents according to agreed procedures.
• Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
• Implementation of agreed IT Infrastructure changes and following maintenance routines.
• Network Support – Uses Network Management tools to investigate and diagnose network problems, collect performance statistics, and create reports.
• Customer Service - Liaise with customers regarding fault correction progress and circuit installations.
• Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
• Install telecomms cabinets and cable installations and configuring customer equipment.
• Responsible for security of FM areas.
• Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.

Skills

Incident management

Network management

Customer service

Rack installations

Linux OS

Microsoft Windows

Fibre interfaces

Copper interfaces

Fault isolation

Education

BTEC National (telecoms/IT)

Tools

Network management tools

Job description

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts.

We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.

MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO:

• Receive and act on all customer Incidents\\Events\\Request notifications
• Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.
• Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
• Implementation of agreed IT Infrastructure changes and following maintenance routines
• Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports
• Customer Service - Liaise with customers regarding fault correction progress and circuit installations
• Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
• Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.
• Responsible for security of FM areas.
• Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.

Qualifications and Experience:

• Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.
• Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
• Good understanding of Fibre and Copper interfaces.
• Ability to conduct fault isolation and fault finding
• Ability to complete rack installations of routers, switches, firewalls, and servers.
• Good understanding of Microsoft and Linux O/S and associated products.