Data and Payments Business Support Officer

Cheshire East Council; Macclesfield; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

34 days annual leave

Hybrid/remote working

Salary sacrifice green car scheme

White goods salary sacrifice

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Data and Payments Business Support Officer to join the Children and Families Service. The role supports data handling and payment processes related to SEND (Special Educational Needs and Disabilities).

The position is a full-time 37-hour role, located in Macclesfield or Crewe, with hybrid/remote working options where possible. You will manage the SEND Payments Inbox, assist with data quality and payment processes, and input cost data into client records systems

Qualifications

• Understanding of the operational areas of the SEND service.
• Proficiency in databases and data processing, including Excel and client record management systems.
• Administrative experience.
• Strong problem-solving abilities.
• Effective communication skills.
• Knowledge of confidentiality and data protection principles.

Responsibilities

• Maintain the SEND Payments Inbox and resolve enquiries.
• Support the Finance and Data Quality assurance officer to manage payment data, processes, and associated systems.
• Monitor, collate and interpret volumes of data.
• Accurately input cost data into our client record management system.
• Work independently in a fast-paced environment.

Skills

SEND operations

Databases

Data processing

Excel

Client records systems

Communication

Confidentiality

Education

Administrative experience

Tools

None

Job description

An exciting opportunity has become available for a Data and Payments Business Support Officer to join our Children and Families Service. You will assist in managing data and assisting with payment processes related to SEND (Special Educational Needs and Disabilities). The position is for 1 FTE (37 hrs).

The ideal candidate will be organised, flexible, and adept at managing communications. You will handle sensitive information with confidentiality and ensure compliance with data protection regulations.

The post holder will:

• Maintain the SEND Payments Inbox and resolve enquiries.
• Support the Finance and Data Quality assurance officer to manage payment data, processes, and associated systems.
• Monitor, collate and interpret volumes of data.
• Accurately input cost data into our client record management system.
• Work independently in a fast-paced environment.

You will have:

• Understanding of the operational areas of the SEND service.
• Proficiency in databases and data processing, including Excel and client record management systems.
• Administrative experience.
• Strong problem-solving abilities.
• Effective communication skills.
• Knowledge of confidentiality and data protection principles.

To find out more about our essential and desirable criteria for the role pleas view the in this job you will section of the JDPS document.

In return we are able to offer:

• Enhanced annual leave- Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern- Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

For any technical enquiries please email [e-mail].

Please quote job reference number in all correspondence.

Interviews for this role will be conducted in person, and the position will be based in either our Crewe or Macclesfield offices, depending on the successful candidate's preference. Occasional travel between these locations will also be required.

The interviews are expected to take place during the week commencing 26th October 2026; the exact date is to be confirmed.