Data Analyst ( People Insights)

Costa Limited; St Albans; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Pension with 10% match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee is seeking a Data Analyst (People Insights) to transform complex people data into trusted insights that guide decisions across the business. You will own end-to-end Power BI analytics, design semantic models, and translate workforce data into clear executive reports.

We value advanced analytics, SQL, and DAX skills, with opportunity to explore predictive analytics and machine learning. The role blends home working with in-person collaboration at our St Albans support centre.

Qualifications

• Advanced Power BI, SQL, DAX and Power Query capability.
• Strong relational and dimensional modelling knowledge.
• Experience owning analytics or reporting initiatives end to end within an enterprise Data & Analytics environment.

Responsibilities

• Owning complex Power BI reporting end-to-end, from business questions to adopted outcomes.
• Designing and governing reusable semantic models and enterprise standards.
• Translating workforce data into executive-level reporting and clear narratives.
• Delivering compliant, audit-ready outputs including Gender Pay Gap reporting and headcount reporting.
• Developing insights using predictive methods and ML techniques to inform actions.
• Driving data quality, automation and standardisation while mentoring analysts.

Skills

Power BI

SQL

DAX

Power Query

Stakeholder management

Tools

Power BI

SQL

DAX

Power Query

Python (basic)

Job description

Data Analyst ( People Insights)

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Turn complex people data into trusted insight that shapes decisions across Costa. You’ll own high-impact analytics and reporting, strengthen Power BI standards and help build capability across our analytics community.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond day-to-day.

And as an Data Analyst (People Insights) there’s never been a better time to join.

So, why is Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Data Analyst (People Insights) is about creating trusted, scalable analytics that help Costa make better people decisions. You’ll be:

Owning complex Power BI reporting and analytics solutions end to end, from ambiguous business questions through to adopted outcomes.

Designing and governing reusable semantic models, advanced DAX and Power Query solutions aligned to enterprise standards.

Translating workforce data into clear narratives, recommendations and executive-level reporting that explain the “so what”.

Delivering accurate, compliant and audit-ready outputs, including Gender Pay Gap reporting, pensions audits, headcount reporting and regulatory submissions.

Developing advanced insights, including predictive and machine learning models (such as attrition risk, absence and workforce forecasting), that move beyond describing what happened to recommending targeted actions.

Driving automation, performance, data quality and standardisation while coaching analysts and contributing to the Analytics Centre of Excellence.

Who you are

It’s your unique ingredients we’re interested in:

An experienced analyst with advanced Power BI, SQL, DAX and Power Query capability, together with strong relational and dimensional modelling knowledge.

Confident working with senior stakeholders, challenging assumptions and turning complex or ambiguous questions into high-value analytical outcomes.

Experienced in owning complex analytics or reporting initiatives end to end within an enterprise Data & Analytics environment.

A structured problem-solver who can combine multiple data sources, identify trade-offs and present evidence-based recommendations.

Curious about advanced analytics, with experience or a strong interest in applying statistical and machine learning techniques (e.g. Python, R or Databricks) to turn insight into practical, ethical and explainable actions.

Where you’ll work

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments or general queries, please get in touch with our Talent Acquisition team.