People Operations Administrator

Costa Coffee; St Albans; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Smart pension

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee in St Albans is seeking a People Operations Administrator to support a fast-paced People Shared Services function, delivering excellent HR data and contracts administration while working in a hybrid setup.

You will manage international assignees, act as Tier-2 support for People queries, and collaborate with a third-party MSP to maintain high service levels and data accuracy.

Qualifications

• Experience in People Operations or HR administration in a busy environment.
• Detail-focused with strong organisation and prioritisation skills.
• Natural communicator who supports others and solves problems.
• Team player who collaborates but can take initiative.
• Proficient in Microsoft 365; ideally Ceridian/Dayforce or SharePoint.

Responsibilities

• Manage international assignees, relocations, immigration and visa cases.
• Act as second-line (Tier-2) support for People queries with ownership.
• Ensure timely, accurate People administration including contracts, letters, audits.
• Collaborate with third-party managed service team to maintain service quality.
• Support continuous improvement projects and data accuracy initiatives.

Skills

People Operations

HR administration

Communication

Organisational skills

Team player

Tools

Microsoft 365

Ceridian/Dayforce

SharePoint

Job description

People Operations Administrator – Hybrid – St Albans

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system, and working hand in hand with our pioneering partners we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

As a People Operations Administrator, you’ll support a fast-paced People Shared Services function, delivering excellent customer service to our colleagues while maintaining high-quality HR data and compliance.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do

Being a People Operations Administrator is about so much more than keeping systems running. It’s your chance to stir up real success – which means you’ll be:

• Managing international assignees, from relocation support to immigration and visa case handling
• Acting as a second-line (Tier-2) support for People queries, resolving or escalating with ownership
• Ensuring timely, accurate People administration – including contracts, letters, and audits
• Collaborating with our third-party managed service team to maintain excellent service
• Supporting continuous improvement projects and system/data accuracy initiatives

Who you are

It’s your unique ingredients we’re interested in:

• An expert with experience in People Operations or HR administration in a busy environment
• A detail-focused decision-maker with strong organisation and prioritisation skills
• A natural communicator who thrives on supporting others and solving problems
• A team player who enjoys working collaboratively but can also take initiative
• Proficient in Microsoft 365, and ideally experienced with tools like Ceridian/Dayforce or SharePoint

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some pretty brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Costa with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We believe in living life with heart – and that starts with our people.
By showing up as our authentic selves, we create a culture that embraces the unique blend of experiences, perspectives, and backgrounds each person brings, reflecting the richness of our global brand.

Grounded in our core values, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players, we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ I was surprised by how entrepreneurial Costa feels, especially in the R&D and technical spaces. There’s a real openness to new ideas and a willingness to invest in long-term capability.”

“ Karolina KurekR&D Manager, Coffee Development