Dartford-Based Operational Support Lead | Power Platform

HSL Compliance Limited; Dartford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Company pension scheme

Sick pay scheme

Free eye test every 2 years

Kinhub wellbeing & financial support

Reward Gateway discounts

Job summary

HSL Compliance Limited is seeking an Operational Support Team Leader in Dartford with occasional travel to other offices/sites. You will lead, coach, and develop a team of Operational Support Coordinators, ensuring seamless contract coordination, managing resource cover and real-time compliance reporting.

Beyond core team management, you will act as a digital champion for the region—utilising Power Platform, Dynamics 365 Business Central, and Advanced Excel to streamline SOPs, automate workflows

Qualifications

• Experience leading, supervising, or coaching an operations or business support team.
• Experience in operational support or business systems roles, with strong practical experience using Microsoft Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365 Business Central, and Advanced Excel (Power Query, Pivot Tables).

Responsibilities

• Direct daily workloads, mentor staff, and conduct regular 1-on-1s, team meetings, and performance reviews.
• Allocate daily scheduling and admin tasks to ensure team accuracy and meet operational SLAs.
• Act as central contact for field crews, Account Managers, and clients, escalating service risks to the Regional Director.
• Perform routine data checks, assist with month-end financial reviews, and resolve discrepancies.
• Streamline processes using Microsoft Power Platform (Power Apps, Automate, BI) and lead regional software pilots.

Skills

Power Apps

Power Automate

Power BI

Dynamics 365 Business Central

Advanced Excel

Team leadership

Data governance

Tools

Microsoft Power Platform

Job description

HSL Compliance Limited is seeking an Operational Support Team Leader in Dartford with occasional travel to other offices/sites. You will lead, coach, and develop a team of Operational Support Coordinators, ensuring seamless contract coordination, managing resource cover and real-time compliance reporting.

Beyond core team management, you will act as a digital champion for the region—utilising Power Platform, Dynamics 365 Business Central, and Advanced Excel to streamline SOPs, automate workflows