Danish-speaking Customer Care Specialist

Konecta; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Konecta in the United Kingdom is seeking a versatile Consumer Care Advisor to handle inquiries across live chat, phone, email and social media, delivering outstanding service and supporting consumer retention.

You will use multiple client systems, demonstrate empathy, active listening and clear communication in Danish and English, and provide accurate information while routing complex requests to the right team.

Qualifications

• Fluent Danish and English required.
• Excellent written and spoken communication.
• Ability to work across multiple channels.

Responsibilities

• Address Consumer needs and maintain product knowledge.
• Interact via live chat, phone, email, and social media.
• Provide accurate information and resolve queries efficiently.

Skills

Danish language

English language

Multichannel communication

Active listening

Empathy

Digital skills

Google tools

CRM software

Tools

Google Workspace

CRM software

Job description

Konecta in the United Kingdom is seeking a versatile Consumer Care Advisor to handle inquiries across live chat, phone, email and social media, delivering outstanding service and supporting consumer retention.

You will use multiple client systems, demonstrate empathy, active listening and clear communication in Danish and English, and provide accurate information while routing complex requests to the right team.