Damp & Mould Scheduler - Healthier Homes

Wates Smartspace; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wates Property Services (WPS) in Birmingham is seeking a proactive Scheduler to join our Damp & Mould team. You will manage operatives' and surveyors' diaries, coordinate damp and mould inspections, repairs, and maintenance while ensuring timely delivery and clear resident communications.

This role blends customer service with operational planning, requiring organisation, attention to detail, and the ability to adapt to changing priorities.

Qualifications

• Experience in scheduling, planning, or administration roles.
• Excellent diary management and organisational skills.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage operative and surveyor diaries to schedule inspections and works.
• Coordinate resident appointments and ensure timely completion within timescales.
• Act as main contact for residents, operatives, supervisors and clients.
• Respond quickly to changing priorities and urgent cases.
• Monitor WIP and support KPI-driven performance.
• Produce productivity reports and management information for teams.
• Collaborate with supervisors, surveyors, and contractors to maximise productivity and satisfaction.

Skills

Scheduling

Planning

Coordination

Customer service

Administration

Tools

Excel

Outlook

Word

Job description

Wates Property Services (WPS) in Birmingham is seeking a proactive Scheduler to join our Damp & Mould team. You will manage operatives' and surveyors' diaries, coordinate damp and mould inspections, repairs, and maintenance while ensuring timely delivery and clear resident communications.

This role blends customer service with operational planning, requiring organisation, attention to detail, and the ability to adapt to changing priorities.