Damage Recovery: Customer Claims Specialist

Enterprise; Aldershot; On-site; GBP 23,000 - 30,000; Full time

Job summary

Enterprise Mobility is recruiting a Damage Recovery Support Assistant in Aldershot to help recover the UK and Ireland’s vehicle damage costs. You will be the main point of contact between branches and customers, guiding claims through to a successful conclusion with training and support provided.

Promising career progression, performance-based pay increases and opportunities to pursue either a managerial track or a more technical route are offered, with standard hours Monday–Friday 8:00–18:00

Qualifications

• An aptitude for delivering great customer service
• Excellent communication skills and attention to detail
• A competitive spirit and the drive to meet targets and deadlines
• Demonstrated time management skills
• Knowledge of Microsoft Office products, internet and telephone skills

Responsibilities

• Providing exceptional customer service via phone and email
• Dealing with complaints and finding suitable resolutions
• Negotiating with customers regarding damage claims
• Demonstrating a strong work ethic and commitment to getting the job done
• Ensuring consistency and accuracy in all relevant admin procedures

Skills

Customer service

Communication

Attention to detail

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Enterprise Mobility is recruiting a Damage Recovery Support Assistant in Aldershot to help recover the UK and Ireland’s vehicle damage costs. You will be the main point of contact between branches and customers, guiding claims through to a successful conclusion with training and support provided.

Promising career progression, performance-based pay increases and opportunities to pursue either a managerial track or a more technical route are offered, with standard hours Monday–Friday 8:00–18:00