Damage Motor Claims Handler

Direct Line Group; Leeds; On-site; GBP 24,000 - 29,000; Part time

Job summary

A leading insurance company is seeking a Damage Motor Claims Handler to manage claims and provide excellent customer service. This entry-level position offers a starting salary of £24,570 with benefits including pension contributions, discounts, and development opportunities.

Benefits

9% employer pension contributions

Discounts on insurance products

Optional health and dental insurance

Generous holidays

Employee share schemes

Development opportunities through apprenticeships

Qualifications

• Claims experience is preferable.
• Driver’s license and driving experience in the UK are beneficial.

Responsibilities

• Handling damage claims through validation, investigation, negotiation, and fulfilment.
• Managing end-to-end claims and supporting customers.

Skills

Customer Service

Teamwork

IT Skills

Negotiation

Tools

Outlook

Word

Job description

Join to apply for the Damage Motor Claims Handler role at Direct Line Group.

**Salary and Benefits:** Starting salary of £24,570 (dependent on skills and experience) plus additional benefits.

**About DLG:** We are evolving, embracing new opportunities, and putting customers first. Join us to develop your skills and be recognized for your contributions.

**Working Hours:** Full-time contracts (37.5 hours/week), Monday to Friday, 08:00 – 18:00.

What You'll Be Doing

Handling damage claims through validation, investigation, negotiation, and fulfilment. You will manage end-to-end claims, support customers, and meet team and individual targets.

What You’ll Need

• Ability to thrive in a fast-paced environment, managing multiple tasks.
• Strong team player with a proactive attitude.
• Commitment to excellent customer service.
• IT skills, experience with software like Outlook and Word.
• Confidence in customer interactions and workload management.
• Openness to innovation and contribution of ideas.
• Claims experience is preferable.
• Driver’s license and driving experience in the UK are beneficial but not essential.

What You’ll Get

• 9% employer pension contributions.
• Discounts on insurance products, travel insurance, and breakdown cover.
• Optional health and dental insurance.
• Generous holidays and employee share schemes.
• Development opportunities through apprenticeships.

DLG values diversity and is committed to an inclusive workplace. We support flexible working and adjustments for candidates.

This role does not meet Skilled Worker visa criteria, and visa sponsorship is not available.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Finance and Sales
• Industry: Insurance