Dalston - Store Manager

JD Sports Fashion; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading omni-channel retailer in sports fashion is seeking a Store Manager to oversee daily operations, drive sales, and ensure exceptional customer service. The ideal candidate will have management experience in retail, strong leadership skills, and a passion for customer engagement. This role involves creating a motivated team, analyzing sales data, and implementing strategies to exceed targets. Join a dynamic team committed to operational excellence and growth in the sports and outdoor industry.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Access to digital health services

Health cash plans

Development courses

Discounted gym memberships

Life assurance

Qualifications

• Management experience in a fast-paced retail environment.
• Strong leadership skills with experience coaching teams.

Responsibilities

• Manage all store operations to meet sales and KPI targets.
• Foster a positive team culture through recruiting and training.
• Analyze sales data to make informed operational decisions.

Skills

Management

Leadership

Customer Service

Commercial Awareness

Visual Merchandising

Job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek team members who are committed to our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence and exploring new growth areas.

Role Overview:

The Store Manager oversees daily operations, drives sales performance, manages a motivated team, and ensures exceptional customer service to meet business objectives.

Responsibilities:

1. Manage all store operations to meet or exceed sales and KPI targets, set clear sales goals, and track performance.
2. Create and maintain colleague schedules for optimal coverage and productivity.
3. Foster a positive team culture through recruiting, training, and development, building a high-performing team.
4. Analyze sales data and financial reports to make informed operational and commercial decisions.
5. Develop and implement strategies to surpass sales targets.
6. Use visual merchandising techniques to attract and engage customers, ensuring displays align with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries and feedback professionally and promptly.
9. Drive customer loyalty programs and promotions to increase engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure health and safety regulations are followed.

Role Objectives and KPIs:

• Achieve or exceed monthly sales targets.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Meet upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for new colleagues.
• Meet or exceed employee engagement survey benchmarks.
• Keep operational costs within budget.

Skills and Experience:

• Management experience in a fast-paced retail or customer-facing environment.
• Passion for retail with knowledge of current trends and competitors.
• Strong leadership skills with experience coaching and developing teams.
• Proven success in managing and exceeding sales targets and KPIs.
• Experience analyzing reports for commercial decision-making.
• Attention to detail and commercial awareness; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% discount on a wide range of products in-store and online.
• Exclusive deals from retail and hospitality partners via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Development courses for personal and professional growth.
• Opportunities for apprenticeships and nationally recognized qualifications.
• Health care coverage.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives.
• Volunteer opportunities and JD Foundation contributions.