Dalston - Store Manager

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team in a fast-paced retail environment. This role involves overseeing daily operations, driving sales performance, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills and a proven track record in achieving sales targets. You'll have the opportunity to foster a motivated team culture, analyze sales data for strategic decisions, and implement effective merchandising techniques. Join this innovative firm and make a significant impact on store success while enjoying a range of employee benefits.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Exclusive retail discounts

Access to digital health services

Health cash plans

Internal development courses

Apprenticeships and accredited qualifications

Health care cover

Gym memberships

Volunteer opportunities

Qualifications

• Experience in a fast-paced retail or customer-facing environment.
• Proven track record of managing and exceeding sales targets.

Responsibilities

• Oversee daily store operations and drive sales performance.
• Create staff schedules and foster a positive team culture.
• Analyze sales data to make informed decisions.

Skills

Management experience

Strong leadership skills

Excellent communication skills

Sales target management

Analytical skills

Attention to detail

Education

Retail management experience

Job description

Store Manager Job Description

The Store Manager oversees daily operations, drives sales performance, manages a motivated team, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, monitor performance, and evolve processes for continuous growth.
2. Create and maintain staff schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and development, building a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally & commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Achieve employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with knowledge of current trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across various brands.
• Exclusive retail and hospitality discounts via TELUS Health.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Health care cover, gym memberships, life assurance.
• Colleague networks and support initiatives.
• Volunteer opportunities and engagement forums.