DA Complex Needs Team Leader

People First; Manchester; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Eye Care Vouchers

Cycle to Work Scheme

Flu Vaccination Voucher

Blue Light Card

Employee Referral Scheme

Paid Volunteer Days

Workplace Pension

Simply Health Package

Job summary

The Housing Network in Luton, Bedfordshire, is recruiting an experienced Domestic Abuse Complex Needs Team Leader to oversee a specialist service delivering safe accommodation and tailored support to adult survivors of domestic abuse and individuals with complex needs.

You will lead a team, ensure trauma-informed, person-centred support, manage safeguarding and risk, and develop partnerships with local authorities and health professionals to achieve positive outcomes.

Qualifications

• Experience in domestic abuse, housing, homelessness, or complex needs services.
• Previous supervisory or management experience.
• Strong safeguarding and risk management knowledge.

Responsibilities

• Lead, motivate, and develop a team delivering domestic abuse and complex needs support services.
• Ensure trauma-informed, person-centered support and safeguarding.
• Monitor safeguarding concerns, service outcomes, and compliance.
• Build partnerships with local authorities, health professionals, and external agencies.
• Provide supervision, coaching, and performance management.

Skills

Leadership

Communication

Partnership-working

Trauma-informed practice

Safeguarding

Job description

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

DA Complex Needs Team Leader

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

We are seeking an experienced and passionate Domestic Abuse Complex Needs Team Leader to lead and support a specialist service providing safe accommodation and tailored support to individuals affected by domestic abuse and multiple, complex needs.

This is an exciting opportunity for a motivated leader who is committed to delivering high-quality, person-centred support and empowering individuals to achieve positive outcomes. You will oversee a team of support staff, ensure safeguarding and housing standards are maintained, and work collaboratively with partner agencies to provide a holistic service.

This is an exciting new service providing safe accommodation for adult survivors of domestic abuse. Due to the nature of the service, this role is initially open to female applicants only, and we are keen to hear from candidates who are available to start as soon as possible.

Key Responsibilities

• Lead, motivate, and develop a team delivering domestic abuse and complex needs support services.
• Ensure the delivery of high-quality, trauma-informed and person-centred support.
• Manage safeguarding concerns and promote the safety and wellbeing of service users.
• Monitor service performance, outcomes, and compliance requirements.
• Build effective partnerships with -local authorities, health professionals, and external agencies.
• Support staff through supervision, coaching, and performance management.
• Contribute to service development and continuous improvement initiatives.

About You

• Experience working within domestic abuse, housing, homelessness, supported accommodation, or complex needs services.
• Previous experience in a supervisory or management role.
• Strong understanding of safeguarding, risk management, and trauma-informed practice.
• Excellent communication, leadership, and partnership-working skills.
• Passionate about supporting vulnerable individuals to rebuild their lives.

What you’ll receive

• Salary - from £37,000
• 31 days of annual leave
• 41 hours of training
• On-site parking
• Blue Light Card
• Referral programme
• Job Types: Full-time, Permanent

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29.These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.

Domestic Abuse Complex Needs Team Leader - JD.pdf

• Eye Care Vouchers
• Cycle to Work Scheme
• Flu Vaccination Voucher
• Blue Light Card
• Employee Referral Scheme
• Paid Volunteer Days
• Workplace Pension
• Simply Health Package

259 Capability GreenLutonBedfordshireLU1 3LUUnited Kingdom