D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Southampton; Remote; GBP 50,000; Full time

Job summary

A leading charity is seeking a D365CE CRM System Application Manager based in Southampton. This crucial role involves strategic management of the CRM system, optimizing performance, and driving user adoption within a forward-thinking organization focusing on digital transformation. Candidates should have extensive experience with Dynamics CRM and a strong background in the charity sector.

Qualifications

• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE.
• Previous work as a Functional Consultant or Product Owner.
• Experience supporting portals in a charity or not-for-profit sector.

Responsibilities

• Manage Microsoft D365CE & Portal operations.
• Enhance CRM functionality and ensure data integrity.
• Train users and manage external provider relationships.

Skills

Ownership and management of D365CE

GDPR compliance

User adoption strategies

Communication with non-technical stakeholders

Data governance

Education

Microsoft certifications in D365CE

Tools

Microsoft Dynamics 365CE

Office 365 architecture

Job description

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D365CE CRM System Application Manager - £50k, End User, UK Home based, southampton

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Client:

Conspicuous

Location:

southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Dynamics 365CE (CRM) expert to take ownership of their CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Managing third-party CRM provider and vendor budgets
• Supporting training, reporting, and digital best practices
• Increasing User Adoption
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Experience supporting portals
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.